TrakCare

Unified healthcare information system

InterSystems TrakCare – Best in KLAS Two Years Running

When you deploy a new EMR, a strong partnership with your software vendor is critical to success. How do you know you’ll get that kind of partnership? One way is to use the Best in KLAS awards as a guide.

Each year KLAS, a leading healthcare industry research organization, bases these awards on hundreds of customer surveys and interviews. InterSystems TrakCare customers have spoken!

best-in-klas-2017 Award logo

Klas category-leader-2017 Award logo For 2017, InterSystems TrakCare was awarded Best in KLAS for:

  • Global (Non-US) Acute Care EMR (second year in a row)
  • Global (Non-US) Patient Administration Systems

TrakCare also earned 2017 Category Leader recognition for:

  • Global (Non-US) Acute Care EMR in the Asia/Oceania and Middle East regions (second year in a row)
  • Global (Non-US) Patient Administration System in the Asia/Oceania region

Award winners have achieved the highest scores in sales and contracting, implementation and training, functionality and upgrades, and service and support.

Customer comments

Here are representative comments on TrakCare taken from the KLAS website. KLAS does not divulge the names of respondents quoted or the names of their organizations.

“We went with InterSystems because they offer an EPR as well as a PAS solution within the same platform. The platform includes a very strong integration engine as well as a strong database. For us, InterSystems was the clear winner. There was no question that they had the strongest solution. TrakCare EPR is very easy to become familiar with and very user friendly; that is another reason why we were attracted to it.”
–Director/Physician, December 2016

“We selected InterSystems because they have installations in our country and understand our market. When we looked at everything, we saw that InterSystems gives great customer service.”
–Executive, December 2016

“InterSystems keeps their promises, and we will continue to move forward with InterSystems. I would strongly recommend them. We are very satisfied.”
–Manager/Analyst, September 2016

“InterSystems seems to adapt quicker than most vendors on the PAS side of their product. This tends to be the more difficult part of the implementation, but it seems that InterSystems figures things out quickly.”
–Director/Physician, November 2016

“We can go to the InterSystems leadership team anytime, and we feel like they listen to our concerns. While not everything we request makes it on the to-do list, it is nice to know that InterSystems will at least take our concerns seriously.”
–Director/Physician, January 2017

“Looking at the patient journey and the way the information flows, I think the system works quite smoothly.”
–Director/Physician, December 2016

 

*Comments collected about InterSystems TrakCare EPR September – December 2016 and InterSystems TrakCare PAS (Non-US) November 2016 – January 2017 respectively. © 2017 KLAS For a complete view www.klasresearch.com