December 3, 2020 – Advisory: When an End-user Updates Contact Information on the “My Account” page, the Email Account for Clinician Message Delivery is not Updated

InterSystems has identified a design limitation where updates made to contact information in the “My Account” screen are not subsequently used in Clinical Message Delivery.

This issue exists for:

  • All Versions of HealthShare Unified Care Record, HealthShare Clinical Viewer and HealthShare Information Exchange

If a HealthShare end-user updates their email address in the contact information in the “My Account” screen (which may be accessed from the Clinical Viewer, Classic Clinical Viewer, or Clinician Portal), the email address for Clinical Message Delivery is not similarly updated. Instead, a HealthShare Administrator must manually update the email address in the User/Clinician Registry in order to direct Clinical Message Delivery notifications to the new email address.

InterSystems recognizes that customers may expect that when an end-user updates their email address on the “My Account” page that the email address for Clinical Message Delivery would be updated as well. InterSystems plans to provide an enhancement to Clinical Message Delivery that allows an end-user entered change to email address to update the preferred email address for Clinical Message Delivery.

When this enhancement is available (identified as HSIEO-3021), an update to this Advisory will be posted and customers will be able to request an Ad hoc to enhance this behavior.

If you have any questions regarding this advisory, please contact the Worldwide Response Center (WRC).