We Do Support Differently
We provide expert technical assistance to our customers 24 hours a day, every day. We maintain support advisers in 15 countries around the world and have specialists fluent in English, Spanish, Portuguese, Italian, Welsh, Arabic, Hindi, Chinese, Thai, Swedish, Korean, Japanese, Finnish, Russian, French, German, Hebrew, and Hungarian. Every one of our clients immediately gets help from a highly qualified support specialist who really cares about client success.
We offer support for all of our products, including: InterSystems IRIS™, IRIS for Health, HealthShare, TrakCare, Caché, and Ensemble.
The Rules We Live By
- You set the priority of your issue.
- We respond quickly. Telephone calls (if not answered immediately) and all electronic correspondences will receive a reply within 30 minutes.
- We put our best people on the front line. You will have one, expert, point of contact who will gather all the resources needed to ensure your issue is solved to your satisfaction.
- Our staff is empowered to spend as much time as necessary working on your problem.
- You determine when an issue is closed.
- We follow up to ensure your satisfaction and to identify ways in which we can improve. Our staff is seeking a “WOW!” reaction from every encounter.
- Your information is protected and safeguarded.
- Our support processes look to facilitate protected and secure interactions with you, especially if you need to share sensitive or personal information with us to enable problem solve, through our Information Sharing Terms.
- For more information about our data protection, privacy, and security processes, please visit our Global Trust site.