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Key Benefits

  • Increased efficiency
  • Better resource allocation
  • Improved healthcare outcomes

In the Australian state of Victoria, the Victorian Department of Human Services selected InterSystems TrakCare®, in its community configuration, to be implemented by 22 community health agencies throughout the state, serving a population of 5.6 million. The decision to use TrakCare came after evaluation by a panel of over 150 healthcare professionals. One of the Department of Human Services’ key requirements was the ability for the community health information solution to integrate with Victoria’s statewide healthcare integration architecture. TrakCare is meeting this requirement with its powerful embedded integration technology.

State of Victoria, AustraliaThe TrakCare solution provides community healthcare professionals with fingertip access to client information that supports improved coordination among agencies, more efficient delivery of services, and better health outcomes for the residents of Victoria. For the first time, hundreds of community health staff in each of the 22 agencies are able to manage their clients through a central case management system that removes duplication, enhances efficiency, and removes the need for both staff and clients to repeatedly enter and supply their demographic information and past clinical history.

Benefits to agencies that have implemented TrakCare include efficiency gains, improved client experience, and better resource allocation to meet current and future community health needs, and improved healthcare outcomes through preventative health initiatives.

“We achieved those business benefits and benefits for clients very early on,” said Clare Amies, CEO of Western Region Health Center, with 13 different sites around inner and outer Melbourne. “TrakCare is already leading to efficiency gains, with improved coordination of resources.”

We achieved those business benefits and benefits for clients very early on. TrakCare is already leading to efficiency gains, with improved coordination of resources.

Clare Amies, CEO
Western Region Health Center


TrakCare not offered in the United States.