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United Family Hospitals and Clinics (UFH) is China’s largest U.S.-invested healthcare network and the provider of choice for those who want the very best in personalized healthcare. UFH selected InterSystems TrakCare® to support its aggressive expansion plans and quality of care objectives.
Lothian NHS Board, United Kingdom

The consistency and standardization of processes provided by TrakCare has greatly assisted the rapid expansion of the UFH network in China. As we continue to expand we rely on InterSystems to continually enhance TrakCare to remain at the forefront of best practices and support our world-class quality of care.

Roberta Lipson, CEO
Chindex International

Roberta Lipson, CEO of Chindex International, which owns and operates UFH, notes, “The consistency and standardization of processes provided by TrakCare has greatly assisted the rapid expansion of the UFH network in China. As we continue to expand, we rely on InterSystems to continually enhance TrakCare to remain at the forefront of best practices and support our world-class quality of care.”

TrakCare provides UFH with advanced clinical and administrative functionality, and a shared Electronic Patient Record with embedded integration capabilities. InterSystems worked closely with UFH to configure an HIS solution for local conditions and the implementation formed the basis of the Chinese Country Edition of TrakCare. This was rapidly deployed at three hospitals and seven clinics in Guangzhou, Shanghai, Beijing, and Tianjin.

As deployment has expanded across its healthcare network, UFH has realized ongoing operational and clinical benefits. TrakCare has been a key element in UFH’s success, providing consistency and standardization of processes via a shared data repository, workflow support, and integration capabilities to increase efficiencies across multiple operational sites.

Automated ordering and faster turnaround on laboratory results and pharmacy, for example, mean doctors can see more patients. Tracking bar-coded laboratory specimens has the additional benefit of improved patient safety. The standardization of medication codes and the ability to clearly read prescriptions supports UFH’s world-class quality of care objectives.

“Improved clinical documentation and faster access to patient data has enabled us to improve patient service levels and cut waiting times,” says Randy Jernejcic, MD, Chief Medical Officer for UFH. “Because we are now using diagnosis codes with the same terminology, doctors find it easier to analyze clinical data and can communicate and review treatment information more consistently. With less waiting for drugs, laboratory results, and settling of accounts, patients have a better experience and care providers can work more efficiently.”

UFH’s Electronic Patient Record has reduced the time nursing and administrative staff spend searching for medical records. Clinical orders and results are all available in one place and underpin consistent and efficient billing processes. Aided by TrakCare’s multi-currency and multi-language support, patient accounts are now readily available prior to discharge.

Daniel Fulton, Vice President of Information Technology Services for UFH, said that when the organization selected TrakCare it needed a world-class, Internet-based HIS solution with a single data repository. It also wanted to work with a vendor with the experience of international best practices, and a strong local implementation and support team in China.

Key Benefits

  • Faster access to patient data
  • Standardization of process
  • Shared data repository


Because TrakCare is Internet-based, says Fulton, UFH has been able to take advantage of new technologies it didn’t initially expect to. “At the time we didn’t know that tablets would make such a big impact. Thankfully, TrakCare’s Internet interface makes it easy for us to deploy on tablets when we are ready.”

UFH continues to expand its TrakCare deployment with the planned opening of new clinics and hospitals in Beijing, Guangzhou, and other cities. Implementation of further electronic clinical documentation including discharge summaries is underway, along with physician diaries and alerts to mobile devices. The deployment of TrakCare Analytics will also drive further operational improvements across the UFH network and is expected to further improve clinical intelligence and governance capabilities.


TrakCare not offered in the United States.