3 Days
Available as private virtual classroom course only

This three-day course teaches administrators how to configure, monitor, manage and troubleshoot productions. This course can focus on HL7 productions depending on the needs of the class. The course also addresses using the Management Portal for viewing, searching, resending, and purging messages.

If you need to learn administration at the database-level, not production-level, refer to the Managing InterSystems Servers course.

This course is applicable for users of InterSystems IRIS, InterSystems IRIS for Health, Ensemble, and HealthShare.


There are no prerequisites but basic HL7 knowledge is helpful.

Preparing for Class

Online resources that will help you familiarize yourself with material covered in class but are not required include:

Course Agenda

  • Overview
    • Business Processing Model
    • Business service, business process, business operation overview
  • Production Basics
    • Parts of a production
    • Using the Management Portal
    • Using documentation
  • Message Basics
    • Message structure
    • Viewing messages
    • Using the Message Viewer
  • Understanding Productions
    • Production settings
    • Message Routers
  • Searching Messages
    • Searching and comparing messages
    • Message sessions
    • Search Tables
  • Further Understanding of Productions
    • Lookup Tables
    • Pool Size
    • Alerts and bad message handling
  • Administration Basics
    • Management Portal
    • Namespaces and databases
    • Users and roles
  • Integration Engine Installation
    • Installation decisions
    • Installation steps
    • Loading data
  • Managing Productions
    • Starting, stopping and updating productions
    • Suspended productions
    • Credentials
    • Configuration default settings
    • Exporting productions
  • Monitoring Productions
    • Management Portal pages used for monitoring
    • Enterprise Tools overview
  • Managing Data
    • Resending messages
    • Suspending messages
    • Purging data
    • Archiving messages
  • Scheduling
    • Scheduling business components
    • Automating tasks
  • Troubleshooting
    • Diagnostic Report
    • I/O Archive

Cancellation Policy

Rescheduling and Cancellation

  • Rescheduling training is permitted, subject to instructor availability, at the quoted price, up to two weeks prior to the original confirmed dates.
  • Cancellations are permitted up to two weeks prior to the confirmed dates.
  • Rescheduling or canceling training within two weeks of the confirmed dates will result in InterSystems billing the client for the original quoted price and recording this as a credit towards a future training