Skip to content
Search to learn about InterSystems products and solutions, career opportunities, and more. Results include content from our developer community, product documentation and education websites in addition to

With Data Insights from InterSystems TrakCare, United Family Healthcare Delivers People-centric Healthcare


CUSTOMER: United Family Healthcare (UFH)

CHALLENGE: Combine the best of Western medical information technology with the family-style care model familiar in China.

OUTCOME: UFH transforms from a paper-based system to consistent, integrated healthcare and health management with TrakCare and InterSystems Partnership.

As the largest US-headquartered healthcare organization in China, United Family Healthcare (UFH) was founded to “introduce the best possible healthcare concepts into China, create a patient-centric, family-style care delivery environment, adopt state-of-the-art healthcare technologies, and provide personalized healthcare services.” Keeping this in mind, UFH started with just over 20 beds in 1997 and has developed dramatically into a consortium with six general hospitals, one rehabilitation hospital, and fifteen clinics, which are located in major cities such as Beijing, Tianjin, Qingdao, Wuxi, Nanjing, Shanghai, and Guangzhou. “It would be difficult for such a huge hospital consortium to achieve sustainability without strict standards and a unified software platform,” said Roberta Lipson, CEO of UFH.

UFH is committed to providing patients with consistent healthcare services throughout their lives, from prenatal and pediatrics, to internal medicine, surgery, geriatrics, and home care. To this end, UFH chose to use the InterSystems TrakCare® unified healthcare information system. TrakCare aggregates all data in a single system, enables a unified EMR system, and gives care providers a complete view of each patient. All UFH doctors and nurses, no matter where they are from, can use TrakCare to serve patients by following the system’s standard processes.

In November 2017, Beijing United Family Hospital was successfully validated for Stage 6 of HIMSS EMRAM (Inpatient). This was the first time a private healthcare organization achieved this international certification in China. By using the InterSystems TrakCare system, Beijing United Family Hospital is now both JCI and HIMSS certified, and is one of the top medical systems in the world.

Optimized Service Mode for a Fully Improved Patient Journey

Dr. Jenny Shao, Director of Health Information Systems

Since going live, TrakCare has changed the way UFH provides healthcare services, bringing continuous operational and clinical benefits to the hospital, and improving its patient journey, as well. “With complete capabilities, the InterSystems TrakCare unified healthcare information system empowers UFH to transform from paper-based, fragmented management to consistent, integrated management, and even to personalized care delivery and health management in the future,” said Dr. Jenny Shao, Director of Health Information Systems at UFH. “It is TrakCare that makes transformation possible and smooth.”

Using TrakCare, doctors can have a consolidated view of each patient’s medical and surgical history, medication history, current medications, family and social history and current health conditions, thus considerably improving safety and outcomes of care. Nurses benefit, as well, with doctors’ orders and healthcare processes presented clearly via the unified interface of TrakCare. Previously they were written on paper and often difficult to read and comprehend, increasing the chance of mistakes. For the pharmacy, the system displays all the patients’ information, including medication history, allergies, drug usages, self-administered medications, active medications, and medications for control of chronic diseases. TrakCare also serves as a “knowledge base,” providing doctors with medication advice and reminding them of the risks associated with certain drugs, thus promoting patient safety.

In addition, TrakCare enables better communication between care providers and patients. “Our pharmacists have already begun to communicate directly with patients, said Dr. Shao. “And for medical imaging, private cloud technology has been leveraged to establish the trans-regional diagnosis center mode.”

As for patient services, TrakCare can deliver appointment reminders and notifications of laboratory results to patients, for example, thus reducing the unnecessary waste of time across their entire patient journey.

Value of Data Insights: Improved Level of Population Health

According to Daniel Fulton, Deputy COO of UFH, UFH’s philosophy is to provide continuous healthcare to, and enable a healthy life for, patients. Toward this end, UFH must choose a viable, continuously innovative information system. Every project is about healthcare, not just IT.

TrakCare can also be used, in this era of big data, to transform data into information, knowledge and intelligence. “Mining data gives us insights into patient needs and actions to take,” said Dr. Shao. “Data insights empower UFH to carry out a series of care delivery plans, which may involve follow-up visits, advice, or chronic disease management. Over time, our patients, communities and populations are expected to benefit a great deal.”

“UFH’s services also include home healthcare, where family physicians are mainly expected to prevent and manage chronic diseases,” added Ms. Lipson. “In addition, UFH conducts screening of cervical and colorectal cancers. With data insights, the system automatically informs the care providers of a patient’s age, family history, genetic screening results, or other risk factors, and reminds the doctors to notify the patient of upcoming screening or follow-up visits.” In Ms. Lipson’s view, UFH should keep going toward
four goals:

  • Reach beyond the EMR to a fully integrated and intelligent healthcare system
  • Advance the current quality of services
  • Extend care from hospitals to communities
  • Widen the community of care to include patients’ families

Ms. Lipson is looking forward to continuing a seamless partnership with InterSystems over the next five years. The goal is to continue to provide fully “patient-centric” healthcare services and population health management that drives toward a higher level of service quality for Chinese families.

Other Success Stories You Might Like

University Hospital Sharjah (UHS), one of the leading private hospitals in the Gulf region, and InterSystems celebrate a decade of partnership on the occasion of the tenth anniversary of the hospital’s foundation.
Medcare Hospitals & Medical Centres is embarking on its digital transformation journey by implementing InterSystems TrakCare unified healthcare information system at its hospital in Sharjah. Through their strategic partnership, InterSystems is set to deploy TrakCare as a Service electronic medical record system (EMR) across Medcare’s four hospitals and 16 medical centers.
NHS Borders decided to move its InterSystems TrakCare unified healthcare information system to a hosted services solution mid-pandemic in the summer of 2020, after a decade of managing the software and hardware themselves on-premise.
Thanks to early investment in data-informed healthcare, NHS Greater Glasgow and Clyde pulled ahead in the race to respond — and stayed there Although the pandemic posed challenges for health and care worldwide, NHS Greater Glasgow and Clyde (GGC) in the United Kingdom had prepared for the inevitable. More than a decade ago, the organisation adopted a data-driven and digital-first approach to healthcare delivery that made it easier to reconfigure plans at speed to meet expected volumes, create new treatment pathways, and integrate primary care and other services into a comprehensive response.
Founded in 2006, Beijing Amcare Women’s and Children’s Hospital has established itself as a privately owned, premium healthcare organization providing high quality services in seven major areas, including gynecology, obstetrics, and pediatrics. The organization believes that digital transformation is the best approach to continuous improvement and growth as a top international brand offering healthcare services for women and children. To reach its goal, Amcare has spent the past several years investing in and exploring the integration of healthcare with information technologies.
InterSystems is pleased to announce the successful go live of the interface between TrakCare Laboratory and an online ordering and blood management system at Launceston General Hospital in Tasmania, Australia.

Take The Next Step

We’d love to talk. Fill in some details and we’ll be in touch.
*Required Fields
Highlighted fields are required
*Required Fields
Highlighted fields are required
** By selecting yes, you give consent to be contacted for news, updates and other marketing purposes related to existing and future InterSystems products and events. In addition, you consent to your business contact information being entered into our CRM solution that is hosted in the United States, but maintained consistent with applicable data protection laws.