Search to learn about InterSystems products and solutions, career opportunities, and more. Results include content from our developer community, product documentation and education websites in addition to

Healthix: Closing the Gaps in Care


As New York City emerged as the epicenter of the COVID-19 outbreak, the demand for reliable, accessible healthcare data grew increasingly urgent. Healthix, the nation’s largest public health information exchange, serving more than 20 million patients, rose to the challenge by immediately developing COVID-19 Alerts. The timely notifications are used by healthcare providers, health plans, public health agencies and more. Facilitated by a consent policy waiver granted by New York State Dept. of Health, COVID-19 laboratory test result notifications are sent to providers to support COVID-19 response efforts. Quickly, Healthix emerged as the heart of the region’s health IT response. In the first month alone, the exchange sent 760,000 alerts to clinicians when coronavirus lab tests were conducted, and results returned.

For health systems and clinicians, one of the most effective actions taken by Healthix might have been an effort that began before the start of the pandemic: Healthix Gaps in Care. The new service empowers healthcare organizations to identify and analyze discrepancies between best practices and actual healthcare services delivered, zeroing in on Healthcare Effectiveness Data and Information Set (HEDIS) gaps in care. Through the pandemic and into the future, the service supports Healthix Participants with the data-driven insights necessary to improve quality measures and patient outcomes.

“The Healthix Gaps in Care report is instrumental in helping our Participants understand how they’re serving their population for common acute and chronic conditions,” says Sana Ali, Healthix project manager. “This knowledge impacts the effectiveness of patient outreach strategies.”

Does your organization have similar care delivery goals?


This story originally appeared the May 29, 2020 – HealthShare Connections News Flash No.2: COVID-19 Pandemic newsletter

Other Success Stories You Might Like

May 06, 2022
2 older doctors wearing masks looking at a tablet
Matching inpatient and outpatient records with HealthShare Patient Index enabled a single view of patient data, joint ventures with other healthcare organizations, and better information flow.
Dec 07, 2021
Physician pointing to tablet screen
The Chief Medical Officer at a major west-coast health plan in the U.S. asked for complete visibility into who’s in the hospital at any given moment. Given the work the health plan was already doing with InterSystems and health information exchange, the director of corporate data and analytics answered confidently, “Yes, we can do that.” “Can you do it in six months?” the CMO asked. The reply? Also affirmative.
Nov 23, 2021
Hospital Doctor With Digital Tablet Talks To Male Patient
Matching inpatient and outpatient records with HealthShare Patient Index enabled a single view of patient data, joint ventures with other healthcare organizations, and better information flow.
Nov 23, 2021
group of doctors looking at images
When Hunterdon Healthcare joined forces with a larger neighboring health system, they knew they had the opportunity to lower costs and improve care for patients in western New Jersey. The two organizations opened a collaborative radiology imaging center that promised to cut wait times and bring high-quality services to more patients in their shared community.
Nov 23, 2021
mom and grown daughter looking at tablet on the couch
With a coverage area that spans 75 Texas counties, 40 Louisiana parishes, and more than 15 million patients, Greater Houston Healthconnect (GHH) is one of the largest health information exchanges (HIEs) in the United States. Such a broad network means there’s never a shortage of data.
Jun 21, 2021
woman using laptop and tablet
At Baystate Health in western Massachusetts, they have a phrase for when innovation works behind the scenes to help patients: “Things are automagically happening.”

Take The Next Step

We’d love to talk. Fill in some details and we’ll be in touch.
*Required Fields
Highlighted fields are required
*Required Fields
Highlighted fields are required
** By selecting yes, you give consent to be contacted for news, updates and other marketing purposes related to existing and future InterSystems products and events. In addition, you consent to your business contact information being entered into our CRM solution that is hosted in the United States, but maintained consistent with applicable data protection laws.