An Unprecedented Challenge: Serving Our Customers Through Passion and Commitment
In the past 15 years, the healthcare IT industry has made the promise of care connectivity a reality for many healthcare organizations around the world. InterSystems has played a crucial role in some of the technological breakthroughs that have enabled customers to realize the value of effective information sharing. The InterSystems team has helped customers navigate and overcome countless challenges to meet the demands of today’s ever changing healthcare environment.
All that work serves as the strong foundation we rely on today as we find ourselves at a pivotal moment in (healthcare) history. Interoperability is more important than ever before and healthcare organizations are relying on InterSystems to help them engage with their patients in a meaningful way by ensuring access to relevant and timely patient data. I am proud to say that we have risen to meet this challenge.
COVID-19 is a global crisis that requires a global response. All healthcare stakeholders, from EHRs and providers to insurers and patients, have a role to play in combating the spread of the virus. At InterSystems, we’ve established a 24/7 technical support hotline, and provide remote coordination and on-site support to assist those on the front-line of the crisis. In fact, InterSystems technology is at the heart of more than 50 customer projects around the world that are directly responding to the pandemic.
At the height of the crisis in China in February, we launched TrakCare with Amcare Women’s & Children’s Hospital at its Baodao campus in Beijing. Despite the many challenges associated with launching a unified healthcare information system in the middle of a pandemic, we were successful. We drew on the strength and commitment of our team and sent six technicians to serve as on-site support and another three to provide remote assistance, ensuring an immediate response to any unexpected situation.
InterSystems worked with temporary field hospitals in Wuhan Province and Rome, Italy – two of the hardest hit regions in the early stages of the pandemic – to support the flow of patient data and get those facilities up and running within a matter of days.
In the U.S., we worked with Healthix, the largest public HIE in the nation that serves New York City and Long Island populations, to push out more than 2.9 million alerts to update clinicians on the care status of their patients. Between March 18 and April 23, 2020, Healthix leveraged InterSystems HealthShare to deliver more than 1.7 million alerts specifically related to COVID-19 lab results.
These are just a few of the many inspiring projects InterSystems has been involved in over the past few months that demonstrate our commitment to help customers scale and meet the demands of the pandemic.
As I reflect on my tenure as vice president of TrakCare, what stands out to me the most are the people who make InterSystems the company that it is today and the lasting relationships I have made. Over the past 16 years, I have consistently been amazed by the support and mutual respect that my fellow colleagues have for one another and by their sheer ability to get things done effectively. These core values have been put to the test over the last few months and they have not wavered.
While there remain many uncertainties about the future and what “normal” will look like in the wake of COVID-19, what I know for certain is that InterSystems will continue to serve customers each and every day with the unwavering passion, persistence and determination we have come to rely on from our employees.
Christine Chapman, Vice President, InterSystems TrakCare, manages all aspects of InterSystems TrakCare, a global electronic health record (EHR) and unified health information system. This solution is deployed in 25 countries around the world, but is not sold in the U.S. Before joining InterSystems, Christine worked in senior roles at several U.S.-based healthcare technology companies, including Superior Consultant, Picis, and Compucare/Quadramed.