Skip to content
Search to learn about InterSystems products and solutions, career opportunities, and more.

Advisory: Using Browser Back Button may result in user seeing two patients data at once in Classic Clinical Viewer

December 3, 2020 – Advisory: Using Browser Back Button may result in user seeing two patient's data at once in Classic Clinical Viewer

InterSystems has identified an issue affecting the Classic Clinical Viewer, when users use the back button in a specific sequence.

This problem exists for:

  • HealthShare Unified Care Record 15.03x, 2018.1.x, 2019.1.x, 2019.2.x
  • HealthShare Clinical Viewer 2020.1.x, 2020.2.x

This issue occurs when users use the browser back button within the Classic Clinical Viewer in this precise sequence:

  1. Access patient A through Patient Search Results page
  2. On Clinical Summary of patient A, select Patient Search
  3. Select patient B
  4. When on Clinical Summary of Patient B, click browser back button twice (now user will be on the Clinical Summary for Patient A)
  5. Select "View Summary"  "Download Summary"  or "Send Summary": Data for Patient B appears
  6. The patient identifiers and data matching are consistent (i.e. Patient A data displays with Patient A identifiers Patient B data displays with Patient B identifiers).

This issue requires the user to follow the precise workflow above as outlined and only occurs in the Classic Clinical Viewer. It does not occur in the Clinical Viewer. InterSystems recommends all users review patient identifiers when viewing patient data in either the Classic Clinical Viewer or the Clinical Viewer.

If you have any questions regarding this advisory, please contact the Worldwide Response Center (WRC).


Latest Alerts & Advisories

Sign Up Today

Receive notifications on support alerts, critical issues,
fixes, and product releases.
*Required Fields
Highlighted fields are required
*Required Fields
Highlighted fields are required
By submitting this form, you give consent to receive notifications concerning support alerts, critical issues, important updates, fixes, and product releases via email. In addition, you consent to your business contact information being entered into our CRM solution that is hosted in the United States, but maintained consistent with applicable data protection laws.
**By clicking here, you give consent to be contacted for news, updates and other marketing purposes related to existing and future InterSystems products, offerings, and events.