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Advisory: Clinical Viewer and Management Portal Log Out Synchronization Issue

October 15, 2020 – Advisory: Clinical Viewer and Management Portal Log Out Synchronization Issue

InterSystems has identified an issue that occurs when a user has the Management Portal and the v2 Clinical Viewer open in different tabs of the same browser and tries to log out.

This problem exists for Customers who use one of the following versions:

  • HealthShare Information Exchange 2018.1
  • HealthShare Unified Care Record 2019.1, 2019.1.2, 2020.1
  • HealthShare Clinical Viewer 2020.1

When a user has one tab with the Management Portal and one tab with the v2 Clinical Viewer open, logging out of the Clinical Viewer tab does not log the user out of the Management Portal. InterSystems is working on a correction, in the meantime customers are reminded that users should log out through the Management Portal and always validate their session has ended.

If you have any questions regarding this advisory, please contact the WRC.


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