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InterSystems Launches TrakCare® 2020, Enabling Rapid Response & Flexible care

TrakCare® 2020 (T2020) provides rapid response and flexible capabilities to address diverse healthcare challenges around the globe, informed by clinical users worldwide.

CAMBRIDGE, Mass., August 4, 2020 - InterSystems, a creative data technology provider dedicated to helping customers solve the most critical scalability, interoperability, and speed problems, has announced the availability of the latest version of its TrakCare® Electronic Medical Record System; T2020.

The new version of TrakCare® was released on schedule during the pandemic, driven by InterSystems’ commitment to delivering solutions that address the rapidly evolving needs of healthcare organizations.  The timing of the release enabled InterSystems to integrate COVID functionality into the new version, underpinned by the knowledge and expertise the company has gained learning from the challenges and requirements of its customers around the world. InterSystems has also made several COVID-19 enhancements available for free to users of earlier versions.

T2020 delivers an enhanced user experience, informed by clinical users from around the world to get right to the heart of improved clinician workflows. The intuitive and responsive mobile interface that scales across different devices, has been developed to reflect the platforms people already use in their personal lives, driving user adoption, reducing training time and accelerating processes to save clinicians time.

The new version of TrakCare also introduces Encounter Record, centralizing all patient records and related documentation into a single, unified workspace that surfaces the information needed at the right time. T2020 also provides nurse clinicians with intuitive and structured frameworks for determining a patient’s problem, deciding an action plan, and monitoring for outcomes to improve the delivery of care with a holistic approach.

“Our vision is to not only deliver high quality care but also to understand the outcomes for our patients and be able to act on that knowledge for continuous improvement,” said Sarah Gardner, General Manager, Improvement, Quality, and Safety for MercyAscot, one of New Zealand’s largest private surgical facilities. “TrakCare gives us the foundation that allows us to deliver innovative care across our patient journey.”

The demands of COVID have underscored the need for rapid deployment, and the latest version of TrakCare has incorporated functionality to empower organizations to be more agile. Throughout the pandemic testing of high volumes of populations heightened the need to accelerate and streamline the approval process of results in labs. In response, InterSystems has added pre-configurations and new analyzer interfaces to T2020, enabling lab clinicians to focus on the smaller percentage of testing that requires human intervention.

What’s more, as COVID-19 spread, InterSystems recognized the opportunity to facilitate the shift to remote and decentralized care in the long term. Now integrating with Skype, Microsoft Teams, Google Meet, Attend Anywhere and other telecommunication platforms, T2020 helps to address the challenge of patients unable to attend consultations in person, by delivering telehealth capabilities alongside the ability to surface unified, healthy data at the point of delivery.

The 2020 version of TrakCare also introduces Remote Workbench, a new streamlined workflow for long distance rural care, remote care centers and remote patient retrieval. The offering supports clinicians in identifying when rural patients require testing, vaccinations, and even medical evacuation in the case of an emergency.

“At InterSystems, we continually work with clinical users from around the world to get to the crux of their challenges and translate those insights into our solutions and products,” said Don Woodlock, head of healthcare solutions for InterSystems. “This latest version of TrakCare empowers healthcare organizations to be more agile with rapid response and flexible care capabilities that address evolving healthcare needs in every corner of the globe.”

Based on the InterSystems IRIS for Health™ data platform, T2020 boasts impressive interoperability with HL7 SMART on FHIR to ensure optimal security and reliability. The latest version is easily adoptable thanks to its lightweight footprint, and continually enhanced with the release of new features. Leveraging IRIS for Health, InterSystems minimizes customer downtime during version upgrades, empowering customers to adopt and embrace new functionality faster than ever before.

About InterSystems InterSystems is the leading global provider of creative data technology. Its cloud-first data platforms solve scalability, interoperability, and speed problems that enable digital transformation through the use of healthy data. InterSystems also develops and supports unique managed services for a hospital EMR, a unified care record for communities and nations, and a laboratory information management system. For over 40 years, InterSystems has provided excellence via 24x7 support to customers and partners in more than 80 countries. Founded in 1978, InterSystems is privately held and headquartered in Cambridge, Massachusetts with 25 offices worldwide. For more information, please visit

Media Contacts:
Jan Waterhouse
InterSystems (UK)
+44 (0)1753 829608



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