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Performance, Productivity Increases Critical to Support Rapid Growth Of Billing System

CAMBRIDGE, Mass.—July 13, 2009— InterSystems Corporation today announced that Providence Associates Medical Laboratories (PAML)  has rolled out a new-generation billing system built on the InterSystems CACHÉ® database. Just a few weeks after going live, the application is delivering significant, measurable benefits, according to Sonny Varadan, PAML CIO.

“The move from our legacy platform to CACHÉ has enabled us to cut month-end processing time from 47 hours down to six hours—an 88 percent decrease,” Varadan said. “Nightly processing runs that took about four hours are now complete in less than an hour.  And, queries that took anywhere from six to eight hours to process during the day now come back in minutes,” he continued.

Ranked among the top clinical reference laboratories in the U.S., PAML serves physicians, hospitals, members of the community, employers, and other allied health professionals. Recognized as an industry leader in joint venture partnerships with community-based hospitals, PAML delivers a wide range of services to a core market that includes Washington, Idaho, Montana, Oregon, California, Utah, and Alaska.

The global leader in software for connected healthcare, InterSystems develops and markets innovative database, integration and business intelligence products. CACHÉ is the leading database in healthcare, enabling rapid Web application development, extraordinary transaction processing speed, massive scalability, and real-time queries against transactional data.

Migrating to Support Business Growth

An aggressive growth strategy drove the decision to transition to CACHÉ, according to Varadan. “PAML now processes literally millions of billing dollars,” he explained. “We currently support 23 billing services and we’ve just brought on two new hospitals as joint venture partners. Our legacy billing system was entirely too slow and couldn’t scale to the level needed to keep up with our growth and provide the stability we require.”

In-depth examination revealed that CACHÉ provided an easy migration path with minimum risk and a small learning curve.  “In addition, high performance was critical as was our need for a database architecture that would enable continued growth and to help us meet our requirement for 99.9 percent uptime,” noted Varadan. ”We converted 500 application programs over a week-end and the process went very smoothly. In fact, we’re already validating our business decision and technology selection in terms of ROI,” Varadan said.

“Our success with CACHÉ means that we can move forward with negotiations with new hospitals to form additional joint ventures without worrying about our system capacity and capability,” Varadan said. “InterSystems has positioned us perfectly for continued growth without any sacrifice of quality or efficiency.”

“Virtually every healthcare CIO who is focused on improving the organizational bottom line will be interested in PAML’s ability to quantify the return on their technology investment so quickly” said Paul Grabscheid, InterSystems Vice President of Strategic Planning. “In today’s tough economic environment, measurable ROI isn’t just desirable—it’s essential to IT success.”

About InterSystems

InterSystems Corporation is the worldwide leader in software for connected healthcare. With headquarters in Cambridge, Massachusetts, and offices in 21 countries, InterSystems provides innovative products that enable fast development, deployment, and integration of enterprise-class applications.  InterSystems CACHÉ® is a high performance object database that makes applications faster and more scalable. InterSystems Ensemble® is a rapid integration and development platform that enriches applications with new functionality, and makes them connectable. InterSystems HealthShare is a platform that enables the fastest creation of an Electronic Health Record for regional or national health information exchange. InterSystems DeepSee is software that makes it possible to embed real-time business intelligence in transactional applications, enabling better operational decisions. For more information, visit

About PAML

Providence Associates Medical Laboratories (PAML), a subsidiary of Providence Health and Services, is headquartered in Spokane, Wash. PAML operates a state-of-the-art, full-service reference laboratory and maintains other laboratory operations throughout the western United States. PAML is recognized as a national leader in the area of hospital partnering and laboratory joint ventures. PAML is a co-founder of PacLab Laboratories, which provides laboratory services throughout Seattle and western Washington, and is a partner in several other hospital-based laboratory joint ventures, including Tri-Cities Laboratory in central Washington, Treasure Valley Laboratory in Boise, Idaho, Alpha Medical Laboratory in Coeur d’Alene, Idaho and MountainStar Clinical Laboratories in Salt Lake City, Utah. For more information, call 800-541-7891 (Ext. 8944) or visit .

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Maureen Flaherty
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