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Eton, UK — May 13, 2013 — InterSystems, a global leader in software for connected healthcare, today announced that NHS Highland is the latest Scottish Health Board to implement the national patient management system.  The innovative solution uses InterSystems TrakCare®, an Internet-based unified healthcare information system that rapidly delivers the benefits of an electronic patient record.

NHS Highland is replacing two patient administration systems (PAS) that are approaching “end of life” for support and have insufficient clinical functionality for Highland’s future needs. Specifically, the use of two discrete systems has inhibited Highland’s plans for a patient-centred, clinically focused information approach to health informatics. With one patient management system across the Board’s hospitals, Highland will ensure that every patient’s journey is fully captured in one electronic health record (EHR). Highland’s implementation of the TrakCare-based national system includes order communications for the acute service and a bed management system.

In addition, NHS Highland has experienced challenges relating to the movement of patients across Health Board boundaries.  Therefore, InterSystems will work with NHS Highland to review how TrakCare can best facilitate the management of patient care between Boards.

Bill Reid, Head of e-Health from NHS Highland, said, “The implementation of our new system will be the most significant work of this nature ever undertaken across NHS Highland.  We considered a number of options, but felt the TrakCare option would best facilitate a joined up electronic record solution across the acute sector.  It will provide functionality and capability that has been missing from our current applications.  We also think it will be flexible enough to meet NHS Highland’s current and future needs while supporting national and local strategic aims.

“It will provide us the most dedicated patient-centred system to ensure the greatest detail of the entire patient journey is available for clinicians in one record.  This will support the delivery of safe, effective, timely, equitable, and efficient care to our patients,” he added.

InterSystems UK Country Manager Jonathan Selby said, “We are very excited that NHS Highland has joined the six other NHS Health Boards who are already using the national patient management system.  We have developed a wealth of local knowledge and experience since the start of the programme in 2010.  We will use what we have learnt about Scotland’s health informatics plans and processes to help NHS Highland best meet their unique implementation challenges within this context.  The Board’s challenges are characterised by a wide geography, significant investment in community care resources, and the need to share information across different health economies.”

The Scottish national patient management system helps speed and improve the effectiveness of patient care in Scotland.  It achieves this by ensuring patient information is entered once and immediately accessible by authorised staff in other care settings.  The solution includes hospital and mental health patient administration, order communications, results reporting, and clinical support tools.  Several optional modules are available for accident and emergency, hospital electronic prescribing and medicines administration, pharmacy management, maternity, neonatal, and theatres.  NHS Highland joins a successful national programme now with seven participating Boards providing health care services for over 75% of the Scottish population.

InterSystems is currently working with six NHS Boards to implement the national patient management system. These are NHS Ayrshire & Arran, NHS Borders, NHS Grampian, NHS Greater Glasgow & Clyde, NHS Lanarkshire and NHS Lothian.

About InterSystems

InterSystems is a global leader in software for connected care, with headquarters in Cambridge, Massachusetts, and offices in 25 countries. InterSystems TrakCare® is an Internet-based unified healthcare information system that rapidly delivers the benefits of an electronic patient record. InterSystems HealthShare® is a strategic platform for healthcare informatics, enabling information exchange and active analytics across a hospital network, community, region or nation. InterSystems Ensemble® is a platform for rapid integration and the development of connectable applications. InterSystems CACHÉ® is the world’s most widely used database system in clinical applications.

For more information, visit,,, or @InterSystems on Twitter.

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