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Frost & Sullivan recognises high levels of customer satisfaction

Eton, UK—October 14, 2009— InterSystems Corporation today announced that its commitment to customer satisfaction and support has been recognised through a prestigious 2009 European Hospital Information System Customer Value Leadership Award from Frost & Sullivan.

The award was presented to InterSystems Corporation for ”demonstrating high levels of customer satisfaction and increasing customer loyalty and retention through its enhanced product offering and customer service”.

Presenting the award, Konstantinos Nikolopoulos, Programme Leader, Frost & Sullivan, said, “InterSystems’ allegiance to its customers has been instrumental in the company’s success in the highly competitive healthcare IT market. InterSystems has also topped recent industry surveys on cost effectiveness, vendor executive involvement, job performance improvement, product quality rating and on-time implementation within budget.”

On receiving the award, Phil Birchall, InterSystems Healthcare Business Development Director, said, “We are delighted to receive this award, as it recognises our commitment to being a valued technology partner for our healthcare customers.”

In recent months, InterSystems announced that its HealthShare platform for regional and national health information exchange played a major role in the successful completion of the first stage of the Swedish National Patient Overview (NPÖ) project. In addition, InterSystems TrakCare, a connected healthcare information system, will be used by the Jersey Health and Social Services Department to facilitate the creation of an island-wide Integrated Care Record supporting its acute, community, mental health and social care services.

At the Frost & Sullivan award ceremony, JAC Medicines Management, one of InterSystems’ market-leading healthcare application partners, was presented with the 2009 European e-Prescription Systems Technology Innovation Award for continuously innovating and upgrading individual disciplines of e-prescription technology.

About InterSystems

InterSystems Corporation is the worldwide leader in software for connected healthcare. With headquarters in Cambridge, Massachusetts, and offices in 22 countries, InterSystems provides innovative products that enable fast development, deployment, and integration of enterprise-class applications.

InterSystems HealthShare is a platform that enables the fastest creation of an Electronic Health Record for regional or national health information exchange. InterSystems TrakCare is a connected healthcare information system that is Web-based and rapidly delivers the benefits of an Electronic Patient Record. InterSystems Ensemble® is a rapid integration and development platform that enriches applications with new functionality, and makes them connectable. InterSystems CACHÉ® is a high performance object database that makes applications faster and more scalable. InterSystems DeepSee is software that makes it possible to embed real-time business intelligence in transactional applications, enabling better operational decisions. For more information, visit

Editorial Contacts

Kevin Payne
De Facto Communications
0207 861 3023

Helen Dew
01753 855 450