Novel Coronavirus (COVID-19) Update

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InterSystems Response to COVID-19

In light of the COVID-19 situation worldwide, InterSystems is working to ensure continuous support for our customers, promote the health and well-being of our employees, and protect the communities where we live and work.

As of Thursday, March 12, 2020, all employees in the United States have been directed to work from home if at all possible, and our office in Milan, Italy is closed with employees working remotely. We have good systems in place to allow employees to work remotely with minimal disruption when required by health authorities in the region.  We have also curtailed all non-essential business travel and trade show activities and have canceled large meetings. Our Beijing office has reopened.

Our Commitment to our Customers
Whether unifying the care records of a region or handling market volatility, our customers are handling mission-critical data, and we remain steadfastly focused on ensuring their success. As always, our Worldwide Response Center (WRC) will be staffed 24/7/365 and available to our customers around the world. Customers are welcome to call, email, or visit WRC Direct as usual.


Our Commitment to Our Employees
The more than 1,700 InterSystems employees worldwide are our greatest resource, and we are constantly evaluating how best to protect their health and wellness. We have good systems in place to allow employees to work remotely with minimal disruption. We are open for business as usual – just not necessarily at the office. We intend to fulfill all our commitments to clients.

Our Commitment to Our Community
We are following the guidance of local, state, and regional governments as well as organizations such as the World Health Organization to ensure that employees have good information and are abiding by safe practices, including regular handwashing, social distancing, and being vigilant about signs of illness. These efforts focus not only on protecting our employees, but also the communities in which they live and work. We have also canceled InterSystems events globally in March and April and will continue evaluating whether to host or attend future events. In addition, we have converted all our in-person training and education courses to remote, leveraging our online learning system. We have also provided hospitals around the world with functionality to screen for COVID-19 within the latest edition of the TrakCare unified healthcare information system.

For more detail, please read our Frequently Asked Questions.
For questions about our response to the COVID-19 situation, please email

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