Search to learn about InterSystems products and solutions, career opportunities, and more. Results include content from our developer community, product documentation and education websites in addition to InterSystems.com.

Sultan Qaboos University Hospital Implements Telehealth Consultations with The Use of InterSystems TrakCare and Google Meet

Sultan Qaboos University Hospital (SQUH) has implemented a telehealth platform to meet the increase in demand for remote visits in the face of the COVID-19 pandemic, leveraging the successful integration between InterSystems TrakCare® and Google Meet.

TrakCare is a unified healthcare information system that provides clinicians with a holistic view of each patient’s clinical, administrative, and financial information at any given time on any authorized internet-connected device.

Located in Muscat, Oman, SQUH was established in 1990 to provide undergraduate and postgraduate medical teaching, research, and medical care in a patient friendly atmosphere and in a spirit of compassion to the community. Since opening its doors, the 500-bed tertiary care University Teaching Hospital has provided a dedicated patient care and endeavors to improve its services on a constant, ongoing basis.

The hospital provides a full continuum of patient-centered care, beginning with complete clinical evaluation, to meet the needs of each patient at each stage of treatment. SQUH currently provides several unique services and certain specialized medical and surgical facilities that are unique in Oman. The Bone Marrow Transplant Unit (Allogenic), the Cord Blood Bank are unique national and regional services. The unit of Family and Community Medicine is regarded as an exemplary one by the World Health Organization (WHO). Trauma team and trauma surgery is a comprehensive and unique service. Clinical and laboratory genetic services and developmental medicine are other examples.

patient and doctor on a telehealth call

SQUH implemented telehealth and remote consultations to ensure patients are getting the care they need while avoiding the risk of COVID-19 infections for both patients and staff.

The integration between TrakCare and Google Meet includes generating a Google Meet invite through the TrakCare system to be sent to the patients and allows the SQUH staff to schedule an online consultation directly within TrakCare.

At the time of the appointment, the clinician and the administrative staff member can clearly differentiate a regular visit from a telehealth consultation using the same workbench on TrakCare. The physician is able to view the patient’s electronic record and document while conducting the call with the patient. This allows the hospital staff to continue working from TrakCare and streamline the workflow.

“SQUH is currently developing a major project for expansion of telehealth services over the next 5 years with the aim of being a leading institution in the field of telehealth. The initial phase of introducing the telehealth consultations by the direct integration between TrakCare and Google Meet is an example of the continuous commitment and partnership cooperation between SQUH and InterSystems to develop a high standard of telehealth platforms and services in Oman,” said Dr. Abdulaziz Bakathir, Senior Consultant in Oral & Maxillofacial Surgery and the Chairperson of the Health Informatics Committee at SQUH.

“SQUH has always been a pioneer in leveraging technology to improve the healthcare outcomes in Oman,” Said Ali Abi Raad, Country Manager for the Middle East and India at InterSystems. “The rapid deployment of the telehealth service by SQUH and InterSystems teams ensures the continuity of patient care and decreases the risk of infection while providing clinical best practice to all patients. The telehealth service is part of a larger plan as SQUH is in the final stages of launching the TrakCare patient portal which will further enable patients to access their health information securely with a single, simple user interface on their device of choice.”

 


This story originally appeared the March 3, 2021- OnTrak News Flash No.7

Other Success Stories You Might Like

Nov 23, 2021
University Hospital Sharjah - Partnership
University Hospital Sharjah (UHS), one of the leading private hospitals in the Gulf region, and InterSystems celebrate a decade of partnership on the occasion of the tenth anniversary of the hospital’s foundation.
Nov 23, 2021
Medcare Implements InterSystems TrakCare as Part of its Digital Transformation Journey
Medcare Hospitals & Medical Centres is embarking on its digital transformation journey by implementing InterSystems TrakCare unified healthcare information system at its hospital in Sharjah. Through their strategic partnership, InterSystems is set to deploy TrakCare as a Service electronic medical record system (EMR) across Medcare’s four hospitals and 16 medical centers.
Nov 11, 2021
two doctors looking at data on tablet
NHS Borders decided to move its InterSystems TrakCare unified healthcare information system to a hosted services solution mid-pandemic in the summer of 2020, after a decade of managing the software and hardware themselves on-premise.
Jul 09, 2021
doctor conducting COVID-19 test
Thanks to early investment in data-informed healthcare, NHS Greater Glasgow and Clyde pulled ahead in the race to respond — and stayed there Although the pandemic posed challenges for health and care worldwide, NHS Greater Glasgow and Clyde (GGC) in the United Kingdom had prepared for the inevitable. More than a decade ago, the organisation adopted a data-driven and digital-first approach to healthcare delivery that made it easier to reconfigure plans at speed to meet expected volumes, create new treatment pathways, and integrate primary care and other services into a comprehensive response.
Jun 21, 2021
group of doctors looking at laptop
Founded in 2006, Beijing Amcare Women’s and Children’s Hospital has established itself as a privately owned, premium healthcare organization providing high quality services in seven major areas, including gynecology, obstetrics, and pediatrics. The organization believes that digital transformation is the best approach to continuous improvement and growth as a top international brand offering healthcare services for women and children. To reach its goal, Amcare has spent the past several years investing in and exploring the integration of healthcare with information technologies.
Mar 03, 2021
Blood bags
InterSystems is pleased to announce the successful go live of the interface between TrakCare Laboratory and an online ordering and blood management system at Launceston General Hospital in Tasmania, Australia.

Take The Next Step

We’d love to talk. Fill in some details and we’ll be in touch.
*Required Fields
Highlighted fields are required
*Required Fields
Highlighted fields are required
** By selecting yes, you give consent to be contacted for news, updates and other marketing purposes related to existing and future InterSystems products and events. In addition, you consent to your business contact information being entered into our CRM solution that is hosted in the United States, but maintained consistent with applicable data protection laws.