Increasing EMR Satisfaction Through Personalization
Clinician frustration and burnout are major concerns for healthcare leaders. In a June 2023 survey an incredible 91.1% of nurses and 79.9% of all healthcare workers said they experienced high levels of burnout.
At InterSystems we are always looking for new ways to help clinicians save time and alleviate frustration. Our new InterSystems TrakCare Assistant feature streamlines and personalizes EMR workflows, helping clinicians speed up EMR interactions, improve productivity, and reduce stress. With TrakCare Assistant clinicians spend less time navigating menus and clicking through screens, and more time focusing on patients.
Reimagining the EMR User Experience
Every clinician makes a unique contribution to patient care. And when it comes to EMR systems, every clinician has a particular set of requirements based on their role and personal preferences. The types of medical records a cardiologist accesses on a daily basis are different than the records a surgeon accesses. And the information a neurologist needs is different than the information an oncologist uses. On top of that, each doctor and nurse has a distinct workflow and patient engagement strategy, and ends up using the EMR system in a different manner. And, importantly, most users spend the majority of their time repeating the same, common tasks for each patient.
Unfortunately, most EMR systems are not optimized to accommodate the diverse needs and preferences of different users. When it comes to user interface designs, most EMRs take more of a one size fits all approach. Clinicians navigate through a hierarchy of screens and menus trying to find the information they need, which takes time and makes an already stressful job even more challenging. TrakCare Assistant was born out of a desire to streamline routine tasks and deliver a more personalized user experience that eliminates inefficiencies and reduces frustration.
TrakCare Assistant re-imagines the EMR user interface. Rather than traversing a menu system, you just type keywords and phrases into a search box and TrakCare Assistant intelligently guides you to the right EMR screen or function—quickly, easily, and intuitively. TrakCare Assistant improves user experiences, eliminating repetitive steps and distractions, accelerating workflows.
TrakCare Assistant Automatically Learns Your Behavior and Preferences
One of the most innovative things about TrakCare Assistant is that it learns your behavior and adapts to your preferences, automatically suggesting chart displays and common actions based on your past choices. It provides a personalized experience, without requiring any manual configuration or customization. And it gets smarter over time. The more you use it, the better it understands your habits.
Researchers have long recognized the importance of personalization in EMR designs. A 2018 KLAS Research survey of over 40,000 clinicians concluded that “increased adoption of EHR personalization can have an immediate, positive impact on provider satisfaction.” In the KLAS study, 81% of organizations that had high levels of EHR personalization achieved above average NET EHR experience scores, while 89% of organizations that had low levelsof EHR personalization achieved below average NET EHR experience scores. And a 2023 KLAS study identifies EHR personalization as the top success factor of highly satisfied EHR users.
In my work leading the TrakCare product team I often meet with customers to understand what product enhancements are needed to support their business and clinical challenges. “Too many clicks” is a common refrain (and it is not unique to TrakCare; it is true for most EMR systems). That’s why I’m so excited about TrakCare Assistant. By streamlining EMR workflows and personalizing the user experience, I think TrakCare Assistant will help alleviate stress and increase satisfaction for clinicians. We’ve made it simple to implement and included it with all TrakCare licenses. And since it doesn’t rely on any external services or AI, our clients can take advantage of it right away, without incurring any additional software or integration expenses.
Want to see TrakCare Assistant in action? Contact InterSystems today to arrange a demo.