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Check-In Solution Improves Patient Experience at Leeds Teaching Hospital NHS Trust

ETON, UK –16th October 2013InterSystems, a global leader in software for connected care, today announced that its partner Intouch with Health Ltd has used InterSystems Ensemble®, a rapid integration platform, to connect patient self-service kiosks at Leeds Teaching Hospital NHS Trust. In the UK’s largest deployment of its kind, a total of 30 kiosks implemented in Leeds General Infirmary, St James’s University Hospital, Chapel Allerton Hospital, Leeds Dental Institute, Seacroft Hospital, and Wharfedale Hospital now enable on average 11,000 new and existing patients to use self check-in facilities every month.

From its start in April 2013, the project took less than six months to complete.  By using Ensemble’s out-of-the-box, industry-standard HL7 communications support, it was easier and quicker for Intouch to connect the kiosks to the hospitals’ patient administration systems.

Rob Child, Informatics Programme Manager at Leeds Teaching Hospital NHS Trust said, “We chose Intouch because of their innovative, operationally friendly kiosk solution, and their strong partnership with InterSystems.  We have seen a marked improvement since implementation in the quality of patient information, as it is captured directly from patients.

Now, prior to their appointment, or on arriving at the hospital, patients can check-in and update their information. This provides enhanced privacy for patients and frees hospital staff to perform patient-facing services.

Gordon Lorimer, Managing Director at Intouch with Health, said, “We used InterSystems Ensemble because it is the most widely used and advanced integration platform in the NHS.”

Jonathan Selby, UK & Ireland Country Manager at InterSystems, said, “Intouch’s rapid completion of this large and complex project is testimony to their remarkable expertise. We are proud that we could support Intouch and Leeds Teaching Hospital NHS Trust by providing our platform for breakthrough integration.”

About InterSystems

InterSystems is a global leader in software for connected care, with headquarters in Cambridge, Massachusetts, and offices in 25 countries. InterSystems Ensemble® is a platform for rapid integration and the development of connectable applications. InterSystems HealthShare® is a strategic platform for healthcare informatics, enabling information exchange and active analytics across a hospital network, community, region or nation.  InterSystems CACHÉ® is the world’s most widely used database system in healthcare applications. For more information, visit

About Intouch with Health

Intouch with Health deliver patient flow management solutions for healthcare settings to help customers make significant cost savings by increasing organisational efficiency and delivering an improved patient experience.

Founded in 2010, Intouch now provide over 30 English NHS Trusts with patient self check-in and flow management solutions, including University College London Hospitals NHS Foundation Trust and The Leeds Teaching Hospitals NHS Trust.

Editorial Contacts

Alizia Walker/ Kelly Blaney
Good Relations
020 7861 2800

Helen Dew
01753 855 450