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TrakCare unified healthcare information system gains highest customer satisfaction ratings for the third consecutive year

DUBAI, UAE, February 18, 2018 – InterSystems, a global leader in health information technology,  announced that the research firm KLAS has named the InterSystems TrakCare® unified healthcare information system as the 2018 KLAS Category Leader in the Middle East region for Global Acute Care EMR.

The “2018 Best in KLAS Global Software (non-US)” report is based on satisfaction ratings by healthcare providers in two segments: acute care Electronic Medical Records (EMRs) and Picture Archiving and Communication System (PACS) products. Its aim is to recognize the software organizations that have excelled in helping healthcare professionals deliver better patient care.

This is the third year that InterSystems TrakCare® has received this recognition from KLAS in the Middle East. Each year, KLAS researchers collect feedback from thousands of healthcare providers to offer an honest, accurate and impartial overview of vendors performance in the industry. The Category Leader designation is reserved for top performer solutions that lead select market segments.

“Category Leader is more than a ranking. It is a recognition of vendors committed to delivering superior solutions,” said Adam Gale, President of KLAS. “It gives voice to thousands of providers who are demanding better performance, usability and interoperability in healthcare technology.”

“InterSystems has been investing for many years to develop solutions that address specific market needs. In the Middle East, we have a proven track record in delivering our solutions successfully and building long term partnerships. This success has enabled us to expand our regional investment in our people, and configure our Electronic Medical Record system,  TrakCare to meet specific local requirements while incorporating global best practice,” said Michel Amous, Managing Director for the Middle East, Italy, and India at InterSystems. “This recognition from KLAS for the third consecutive year is a testament to our dedication to both patients and providers and our ability to deliver an Electronic Medical Record system that responds to the needs of the ever-evolving healthcare landscape,” added Amous.

About InterSystems

InterSystems is the engine behind the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what mattersTM. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit

About KLAS
KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit