John Paladino
John Paladino directs the activities of the InterSystems support, quality assurance, internal computer operations, and customer education groups. Since joining InterSystems in 1984, he has been instrumental in developing an automated support tracking system, customer training programs for all InterSystems software products, creation and implementation of service standards designed to improve responsiveness and increase customer satisfaction, and multiple domestic and international team-building initiatives.
He came to InterSystems after a three-year stint as the Manager of Systems Engineering with New England Pathology, where he was responsible for acquiring, implementing, and managing a variety of information technologies. Paladino studied Electrical Engineering at Worcester Polytechnic Institute and the University of Lowell.
Unleashing InterSystems IRIS: Why it’s time to migrate your Caché and Ensemble applications
In more than 35 years here at InterSystems, I’ve seen so many of our customers grow together with us. We’re...
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How Can Putting the Customer First Drive Excellence and Innovation?
Take care of the customer and build great products. That has been our motto at InterSystems since our inception in...
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2 Ways to WOW: Free Learning & Anywhere, Anytime Support
When clients need help, nothing should keep them from getting what they need quickly and easily, and at their convenience....
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A Recipe for Hiring: Four Key Attributes
According to Invesp’s Customer Acquisition Vs.Retention Costs – Statistics And Trends research, it costs five times more to attract a...
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