Skip to content
Search to learn about InterSystems products and solutions, career opportunities, and more.

Advisory: Users Unable to Log in After Upgrade Due to Missing Index

This problem affects the following products:

  • HealthShare Unified Care Record:  2021.2, 2022.1, 2022.2, 2023.1

In version 2021.2 of Unified Care Record, a new property was added to the user/clinician registry. After upgrading to an affected version, users may be unable to log into the system post-upgrade due to a missing index on the new property. A manual re-indexing step was added to the upgrade instructions for those versions after-the-fact.
The defect has been corrected in version 2023.2, and the relevant indices are now automatically rebuilt as part of the upgrade process.

For customers upgrading to an affected version of HealthShare, the workaround is to manually rebuild the indices after the Registry upgrade is complete by running the following command in terminal in the Registry namespace:

set status=##class(HS.Registry.Person.UserLoginID).%BuildIndices()

write status

There is no ad hoc patch associated with this advisory.

If you have any questions regarding this issue, please contact InterSystems Worldwide Response Center (WRC) for assistance and reference HSIEO-6028.

RELATED TOPICS

Latest Alerts & Advisories

Sign Up Today

Receive notifications on support alerts, critical issues,
fixes, and product releases.
*Required Fields
Highlighted fields are required
*Required Fields
Highlighted fields are required
By submitting this form, you give consent to receive notifications concerning support alerts, critical issues, important updates, fixes, and product releases via email. In addition, you consent to your business contact information being entered into our CRM solution that is hosted in the United States, but maintained consistent with applicable data protection laws.
**By clicking here, you give consent to be contacted for news, updates and other marketing purposes related to existing and future InterSystems products, offerings, and events.