Skip to content
Effectuez une recherche pour en savoir plus sur les produits et solutions InterSystems, les offres d'emploi, etc.

Supporting Your Business Matters - InterSystems Worldwide Response Center (WRC)

Nothing matters more to us than your success. And an important part of our commitment to your success is our worldwide, world-class customer support organization: the WRC.

Our approach is simple:

  • We put highly trained, smart, and capable people on the phone right away. We don’t force our clients through an endless phone tree to get the help they need.
  • We gain an understanding of your overall goal, not just the problem at hand. We are here to enable your success.
  • We let you tell us when the issue is resolved — not the other way around. Anything short of a “Wow!” from you, our customer, means that there’s room for improvement.
  • We do not ration support, and we empower our support organization to call upon resources anywhere in the company — including our product development teams — to solve problems.

This is our pledge to you, 24 hours a day, 7 days a week: an unwavering commitment to enabling your success.

The Rules We Live By

You set the priority of your issue.

CRISIS: 24-hour attention and corporate priority
Immediate notification to all appropriate senior managers

HIGH: Same-day resolution required
Immediate automated notification to senior management

MEDIUM: Same-week resolution required
Immediate automated notification to WRC management

  • We respond quickly. Telephone calls (if not answered immediately) and all electronic correspondences will receive a reply within 30 minutes.
  • We put our best people on the front line. You will have one expert point of contact who will gather all the resources needed to ensure your issue is solved to your satisfaction.
  • Our staff is empowered to spend as much time as necessary working on your problem.

You determine when an issue is closed.

We follow up to ensure your satisfaction and to identify ways in which we can improve. Our staff is seeking a “WOW!” reaction from every encounter.

WRC Direct

Clients may log on and track the progress of requests by using WRC Direct, our web-based support service.

WRC Direct lets you:

  • Open new requests
  • See all investigative actions
  • Add information and comments about a request
  • See statistical information about your support call history
  • Close requests and provide feedback about the support process
  • Review adhoc patch files
  • Monitor software change requests
  • Download current product releases
  • Participate in field tests

Access WRC Direct

(Customers who use InterSystems TrakCare® should go to trc.InterSystems.com)

You will be asked for your username and password, which should have been established when you became an InterSystems customer. If you do not have these credentials, please contact the WRC by phone or email to request them.

Global Presence

Headquartered in Cambridge, Massachusetts in the United States, the WRC maintains support advisors in 15 different countries around the world. We have specialists fluent in English, French, Spanish, Italian, Portuguese, German, Czech, Russian, Korean, Chinese, Japanese, and Dutch.

Contact Us

InterSystems Worldwide Response Center
Tel: +1.617.621.0700
+44 (0) 808.175.8763
Email: support@InterSystems.com
Web: InterSystems.com/support

WRC Direct
wrc.InterSystems.com

Developer Community
community.InterSystems.com

Learning Services
learning.InterSystems.com
Use your WRC credentials to log on. Phone or email the WRC if you need assistance or a username/password.

TRC Online (for InterSystems TrakCare customers)
trc.InterSystems.com
Use your TRC credentials to log on. Phone or email the TRC if you need assistance or a username/password.

Support Alerts
InterSystems.com/supportalerts
Sign up to receive notifications concerning support alerts.

Autres Ressources Que vous Pourriez Apprécier

21 Apr 2025
Internet of Healthcare Things
Developing solutions that deliver the promise of Internet of Healthcare Things (IoHT) can be difficult. To be successful, developers must capture vast amounts of medical device data in real time.
08 Apr 2025
IDC InfoBrief
In today’s rapidly evolving healthcare landscape, the strategic implementation and optimization of advanced Electronic Health Record (EHR) systems continue to be paramount, despite significant prior investments in this area. Download the IDC InfoBrief
04 Apr 2025
Optimizing Analytics Development in Financial Services
Smarter Processes, Smarter Decisions
04 Apr 2025
Real-time Visibility & Integrated Decision Intelligence
Risk management has evolved beyond just mitigating threats—strong risk management practices can be a competitive advantage. In today’s volatile markets, asset managers are tasked with navigating unprecedented complexity, adapting to tighter regulations, and leveraging data to build resilience and drive growth. Yet, traditional methods fall short, leaving many struggling with disjointed systems, siloed data, and delayed insights.
02 Apr 2025
A Digital Front Door Solution
A Digital Front Door Solution Successful healthcare organizations (HCOs) understand that patient engagement is fundamental. Patients who are well-informed about their conditions and treatment options make better decisions. By empowering patients to take an active role in their healthcare, HCOs can improve patient outcomes, satisfaction, and loyalty.
25 Mar 2025
A cloud-based FHIR to OMOP solution for real-world data
Cloud-Based, On-Demand Access to Secure Patient Data Nationwide
19 Mar 2025
IDC Spotlight
L’évolution des outils de gestion de la supply chain et d’aide à la décision, combinée à des écosystèmes technologiques complexes, souligne l’importance d’intégrer, d’harmoniser et d’exploiter des données disparates. Une meilleure utilisation des données permet d’accélérer les transformations et de générer des bénéfices durables pour l’entreprise.
19 Mar 2025
InterSystems Supply Chain Orchestrator
Dans la chaîne d'approvisionnement, anticiper les perturbations avant qu'elles ne surviennent et les gérer de manière optimisée lorsqu'elles se produisent change radicalement la donne.
14 Mar 2025
InterSystems Data Fabric Studio - Chaîne d'approvisionnement
Data Fabric Studio facilite l'accès à des données précises, cohérentes et fiables plus rapidement, et permet de prendre des décisions mieux informées tout au long de la chaîne d'approvisionnement.

Passez à l'étape suivante

Nous serions ravis d'échanger avec vous. Remplissez les champs suivants et nous vous recontacterons.
*Champs obligatoires
*Champs obligatoires
*Champs obligatoires
*Champs obligatoires
** En cochant cette case, vous consentez à recevoir des actualités, des mises à jour et toute autre information à objectif marketing liés aux produits et événements actuels et futurs d'InterSystems. En outre, vous consentez à ce que vos coordonnées professionnelles soient saisies dans notre solution CRM hébergée aux États-Unis, mais conservées conformément aux lois applicables en matière de protection des données.