One of the biggest challenges that logisticians face today is also the one area that has seen the least technological innovation: operational planning. As supply chains become more complex, and particularly with the introduction of automation, the way we plan operations is no longer viable. Traditional methods of planning, be they manual or algorithmic, are not keeping pace with the fast-changing and often volatile world that we live in. These outdated approaches are costing operators millions, if not billions of dollars in unnecessary expenses and lost revenue each year.
At HIROCO, we believe the solution to this is not just through cleaner and faster data, but through intelligent, AI-driven orchestration. Specifically, multi-agent orchestration (MAO): a rapidly developing field of AI that treats planning not as a static task, but as a dynamic, adaptive ecosystem.
The Planning Crisis We Don’t Talk About
Many organisations may not even realise how much money they’re losing each year, because the benchmark for success is often just “getting it done,” regardless of the cost in time, money, or effort.
But operational inefficiency is just one way poor planning eats into margins. Often, the true cost of a bad plan isn’t known until it fails. By then, it’s too late. The result? Further delays, more wasted resources, and an increase of missed opportunities.
According to the World Economic Forum, over $2 trillion is lost annually due to planning inefficiencies, much of it stemming from outdated, suboptimal methods still widely used today.
At the heart of the issue is a hard truth: planning is incredibly complex. Often people are required to juggle thousands of variables at the same time and determine how they all interact.
Even companies that do adopt planning tools still shoulder the bulk of the complexity themselves, manually figuring out who should do what, when and how. Most systems offer only incremental suggestions, and they do so after the plan has already been created. The process can take hours, even days, and it’s vulnerable to human error and disruption when real-world conditions inevitably change.
From Control to Coordination
What’s needed is a fundamental shift in how we approach these challenges. AI is often met with a sense of trepidation, largely due to the fear that it will replace people. But at Hiroco, we see things differently. We design AI to complement human capabilities and build technologies that work with, rather than replace, people.
Organisations that embrace this change will unlock new levels of performance and efficiency. Those that don’t risk falling behind and missing out on transformative capabilities.
Why This Matters Now
The rise of autonomous systems, from warehouse robots to self-driving vehicles, has created a new kind of complexity. These agents are powerful individually, but without orchestration, they can create chaos and are more increasingly being required to work alongside legacy systems with lower degrees of automation as these changes take time. MAO provides the glue, the logic that binds them into coherent, collaborative systems that work together to achieve a common objective.
This is where our partnership with InterSystems becomes so powerful. InterSystems data platform technology enables the kind of real-time, high-integrity data integration that MAO needs to thrive. Together, we’re not just building tools, we’re enabling a new kind of operational intelligence.
Rethinking the Role of Humans
One of the most exciting aspects of MAO is its human-centred design. Rather than replacing people, it augments them, freeing planners from micromanagement and enabling them to focus on strategy, creativity, and oversight. In high-stakes environments, this isn’t just efficient, it’s empowering. We enhance people’s abilities rather than replace them, allowing them to devote their time and efforts on the areas they bring true operational value.
We’ve seen organisations reduce planning errors by over 80% and operational costs by 70%. But the real value is harder to quantify: calmer control rooms, faster decisions, and teams that trust their systems.
Looking Ahead
The future of planning isn’t about better spreadsheets or faster dashboards. It’s about systems that can think, adapt, and collaborate. It’s about moving from reactive firefighting to proactive orchestration.
At HIROCO, we’re proud to be at the forefront of this shift. And by partnering with InterSystems, we’re scaling that vision globally—one orchestrated decision at a time.
Find out more about HIROCO - www.hiroco.io
