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Mediclinic Middle East Selects InterSystems to Support a Culture of Excellence

InterSystems TrakCare, the world’s most proven EMR solution, is set to transform care delivery and streamline clinical and operational processes at Mediclinic Middle East

Dubai, UAE – 21 August, 2017InterSystems, a global leader in health information technology, has announced that Mediclinic Middle East (MCME), one of the largest private healthcare groups in the UAE, is implementing InterSystems TrakCare®, a unified healthcare information system. The solution will provide all MCME hospitals and clinics in the UAE with an online, secure, electronic medical record (EMR).  This will give the group’s care providers the clinical and administrative information they require about each patient at any given time.

TrakCare will support the MCME medical staff in their decision-making, while creating more opportunities to offer patients an enhanced experience and seamless care journey. TrakCare will also help clinicians and administrators to manage costs and maintain efficiencies by streamlining care processes, eliminating duplicate tests, expediting billing, and maximizing the use of resources.

TrakCare’s advanced interoperability will enable MCME to align with the UAE Health authorities’ plans for a Health Information Exchange (HIE).  The HIE platform will connect public and private systems, so patient records may be easily accessible across the Emirate by authorized individuals.

“At Mediclinic, we believe in putting science and innovation at the heart of our approach,” said Donna Lunn, Chief Information Officer, Mediclinic Middle East. “Our goal is to provide outstanding facilities, with best in class solutions, reinforced by sound medical expertise.  To enable a culture of excellence across all our facilities, we selected InterSystems TrakCare as it is best suited to help us achieve our goals. In doing so, our operations will be well-placed to achieve automation while strengthening our stance as the leading healthcare provider in the UAE.”

“By selecting TrakCare, MCME will be the largest private healthcare provider group to deploy a unified international healthcare information system across all its hospitals and clinics in the UAE,” said Michel Amous, InterSystems Managing Director for Middle East, Italy, and India. “Top private healthcare providers like Mediclinic have always been looking at ways to transform care delivery and enable a culture of excellence. They aim at utilizing advanced technology to automate and improve upon clinical and operational processes. By providing timely access to comprehensive data presented in a meaningful way, TrakCare will help MCME achieve their goals.”

About Mediclinic Mediclinic Middle East is part of Mediclinic International, a private hospital group founded in 1983 that today has three operating platforms: in Southern Africa (South Africa and Namibia); Switzerland and the United Arab Emirates. The Group also has a 29.9% shareholding in Spire Healthcare, a UK-based healthcare group with 38 hospitals.  The foundation of Mediclinic International lies in the application of rigorous science to improve the lives of patients, through the use of state-of-the-art treatments and technologies to care for patients in an evidence-based environment.

In 2016, Mediclinic Middle East, whose primary customer base is in Dubai, merged with Al Noor Hospitals Group, whose primary customer base is in Abu Dhabi. The combined Group operates six hospitals and more than 20 clinics with over 700 inpatient beds across the United Arab Emirates.

About InterSystems InterSystems is the engine behind the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what matters™. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit


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