The Digital Front Door
An IDC Report
Consumers are rapidly adopting new technologies designed to make their lives easier – from online banking to grocery delivery. When given a choice consumers choose convenience, even if it comes at a higher price point. This shift in consumer expectations is turning the traditional healthcare business model on its head.
The digital front door concept is the answer to a more convenient, accessible, consumer-first care experience in healthcare. It’s a health system’s digital entry point to help connect providers and patients across any service line or use case.
In this IDC report, research director Mutaz Shegewi explains why a digital front door is more important than ever and how to plan for it, including:
- Business cases
- Expected outcomes