The Rules We Live By
- You set the priority of your issue.
- We respond quickly. Telephone calls (if not answered immediately) and all electronic correspondences will receive a reply within 30 minutes.
- We put our best people on the front line. You will have one expert point of contact who will gather all the resources needed to ensure your issue is solved to your satisfaction.
- Our staff is empowered to spend as much time as necessary working on your problem.
- You determine when an issue is closed.
- We follow up to ensure your satisfaction and to identify ways in which we can improve. Our staff is seeking a “WOW!” reaction from every encounter.
- Your information is protected and safeguarded.
- Our support processes look to facilitate protected and secure interactions with you, especially if you need to share sensitive or personal information with us to enable problem solve, through our Information Sharing Terms.
- For more information about our data protection, privacy, and security processes, please visit our InterSystems Cybersecurity site.
InterSystems Support
Additional Resources
Jul 08, 2021
Receive notifications concerning support alerts, critical issues, important updates, fixes, and product releases.
Sep 20, 2021
We provide support for all of our products 24×7 through the Worldwide Response Center (WRC).
Aug 30, 2021
Version information about TrakCare (For supported customers only. Password required.)
Minimum Supported Versions
We occasionally make versions of upcoming software available to current customers for review and feedback. The Pre-release Trial Program includes Field Test Downloads and InterSystems Field Tests in the Cloud.
WRC login Required
WRC login Required
Mar 18, 2022
Informationssäkerhet och sekretess är viktiga frågor för InterSystems när vi interagerar med våra kunder, partners eller andra parter. Därför har InterSystems inga konton på eller direkt tillgång till dina system eller miljöer. Det är viktigt att våra rådgivare på supporten, för alla våra produkter, samarbetar med dig för att förstå ditt problem och inte begär att få använda dina data eller se ditt system om det inte verkligen behövs för att lösa ett problem, vilket endast sker i de allra sällsyntaste fallen. Oftast handlar den information som vi behöver för att lösa ett problem om system- eller databasinställningar, felrapporter, felmeddelanden eller objektskriptkoder, snarare än själva datan. Om vi behöver se dina data eller produktens specifika funktion i dina system, kommer vi att arrangera en säker "över axeln"-åtkomst med dig, med hjälp av Webex eller något annat säkert skärmdelningsalternativ, med fokus på att aldrig ha oberoende eller direkt tillgång till dina system eller data. Vårt mål är att låta dig behålla din data, medan vi löser ditt problem.
Feb 24, 2022
InterSystems strives to design and develop its products, services, and operations to be accessible to as many stakeholders as possible, regardless of ability.
Documentation
We make the documentation for our products available online and in downloadable .PDF form.
English and Japanese versions are available.
Documentation
We make the documentation for our products available online and in downloadable .PDF form.