Skip to content
Search to learn about InterSystems products and solutions, career opportunities, and more.

Advisory: When an End-user Updates Contact Information on the "My Account" page, the Email Account for Clinician Message Delivery is not Updated

December 3, 2020 – Advisory: When an End-user Updates Contact Information on the "My Account" page, the Email Account for Clinician Message Delivery is not Updated

InterSystems has identified a design limitation where updates made to contact information in the “My Account” screen are not subsequently used in Clinical Message Delivery.

This issue exists for:

  • All Versions of HealthShare Unified Care Record, HealthShare Clinical Viewer and HealthShare Information Exchange

If a HealthShare end-user updates their email address in the contact information in the “My Account” screen (which may be accessed from the Clinical Viewer, Classic Clinical Viewer, or Clinician Portal), the email address for Clinical Message Delivery is not similarly updated. Instead, a HealthShare Administrator must manually update the email address in the User/Clinician Registry in order to direct Clinical Message Delivery notifications to the new email address.

InterSystems recognizes that customers may expect that when an end-user updates their email address on the "My Account" page that the email address for Clinical Message Delivery would be updated as well. InterSystems plans to provide an enhancement to Clinical Message Delivery that allows an end-user entered change to email address to update the preferred email address for Clinical Message Delivery.

When this enhancement is available (identified as HSIEO-3021), an update to this Advisory will be posted and customers will be able to request an Ad hoc to enhance this behavior.

If you have any questions regarding this advisory, please contact the Worldwide Response Center (WRC).

RELATED TOPICS

Latest Alerts & Advisories

Aug 15, 2024
InterSystems has corrected a defect that can cause database corruption or errors with multi-volume databases under extremely rare circumstances. Only databases that have been truncated are at risk.
Jul 25, 2024
There are four alerts in the HS2024-03 Alert Communication. A summary of each alert is shown below. Details for each alert are contained in the linked document.
Jun 24, 2024
Broadcom recently announced a problem that can cause data consistency errors in database applications. The Broadcom article is available here:
May 30, 2024
Beginning with the release of InterSystems IRIS® data platform 2022.3, InterSystems corrected the license enforcement mechanism to include REST and SOAP requests. Due to this change, environments with non-core-based licenses that use REST or SOAP may experience greater license utilization after upgrading. To determine if this advisory applies to your InterSystems license, follow the instructions in the FAQ linked below.
May 01, 2024
InterSystems has corrected an issue that can cause a small number of SQL queries to return incorrect results. See below for the specifics on impacted queries.
Apr 09, 2024
InterSystems has encountered a defect that causes some upgrades of HealthShare® Health Connect to fail. This only affects instances that are not licensed for the use of FHIR® and that have interoperability-enabled namespaces. Under these conditions, the upgrade fails with an error.
Mar 19, 2024
In evaluating an IBM Support notification, InterSystems has determined a potential impact for our customers. The notification in question is:
Feb 27, 2024
There is 1 alert in the HealthShare HS2024-limited Alert communication. An alert summary for the issue is shown is in the table below. Details for the alert are contained in the attached document: HS2024 Limited Communication.
Feb 01, 2024
There are 2 alerts in the HealthShare HS2024-02 Alert communication. An alert summary for each issue is shown is in the table below. Details for each alert are contained in the attached document: HS2024-02-Communication.