Jakarta, 27 January 2025 - In facing the increasingly complex challenges in the healthcare sector, healthcare institutions are required to adapt and improve the quality of their services. A patient-centric approach that prioritizes the needs and experiences of patients in every aspect of care, as well as operational efficiency, are crucial in today’s healthcare environment. Therefore, healthcare institutions need to adopt innovative technologies that play a significant role in promoting this patient-centric approach.
InterSystems, a creative data technology provider dedicated to helping customers solve critical scalability, interoperability, and speed problems, continues to develop integrated data technology and Generative AI (GenAI) applications designed to enhance the quality of patient-centric care in healthcare institutions in Indonesia. For over 45 years, InterSystems has empowered healthcare providers around the world through high-performance data platforms, Electronic Medical Record (EMR) Systems and Laboratory Information (LIS) systems.
At InterSystems, patient-centric care means delivering healthcare tailored to individual needs. This approach enhances care quality and improves the overall patient experience, fostering better engagement and health results. Luciano Brustia, Regional Managing Director Asia Pacific at InterSystems, stated, “Our commitment to patient-centric care is not just about technology; it’s about transforming the way healthcare is delivered. By placing patients at the center of care, we can significantly improve outcomes and satisfaction.”
To deliver patient-centric care effectively, healthcare providers need complete and accurate patient information. InterSystems TrakCare EMR system centralizes data across departments, allowing authorized providers to access patient information instantly, reducing wait times and facilitating seamless transitions during hospital visits. For example, care providers are notified immediately when lab results are ready, enabling efficient coordination of complex care. TrakCare and TrakCare Lab Enterprise(TCLE) have already deployed successfully in many Indonesia premier private hospitals and laboratories, such as EMC Healthcare, Eka Hospital, Bali International Hospital, Tzu Chi Hospital, Prodia, and Rumah Sakit Pondok Indah Group.
In Indonesia, many hospitals are leveraging the InterSystems IRIS for Health™ data platform to build comprehensive repositories of patient data, Utilizing the Fast Healthcare Interoperability Resources (FHIR®) standard, these hospitals conduct real-time analytics and data insight to enhance hospital own management and operation, develop patient portals, and share data securely with other healthcare providers in the health ecosystems, resulting in more seamless, data-informed care. Luciano Brustia added, “By harnessing the power of our data platforms, healthcare organizations can create a more connected and efficient system that ultimately benefits patients.”
Real-World Impact of InterSystems AI-ready Technologies
InterSystems technologies have significantly improved patient care and operational effectiveness. For instance, a healthcare provider used InterSystems IRIS for Health™ to develop a machine learning model that prioritizes urgent messages in their patient portal, ensuring critical communications are promptly addressed. Luciano remarked, “The integration of GenAI into our platforms is revolutionizing how clinicians interact with patient data, allowing for more timely and informed decision-making that ultimately enhances patient care.”
Another example involves a predictive model developed by a large InterSystems customer to forecast patient no-shows. By analyzing variables like past attendance and socio-economic status, the model predicts missed appointments, helping providers optimize resource utilization and mitigate revenue loss.
Future Innovations in Patient-Centric Care
InterSystems is dedicated to continuous innovation in patient-centric care. The company collaborates with its customer community to deliver new solutions that enhance patient experiences. Upcoming initiatives include the continuous rollout of the FHIR-SATUSEHAT solution, an extension to the IRIS for Health, enabling Indonesian health organizations to connect with SATUSEHAT, BPJS and other healthcare systems, whether you are a hospital, clinic, pharmacy, laboratory or blood bank, creating a more connected healthcare ecosystem.
InterSystems also explores bring new GenAI technology to the TrakCare system to empower clinicians and enhance patient care. By using Generative AI (GenAI) as a powerful enabler of patient-centric care., InterSystems aims to ensure healthcare providers deliver informed and personalized care. Such as,It allows clinicians to interact with TrakCare through conversational interfaces, simplifying access to patient information. Clinicians can ask straightforward questions about medical history or allergies, ensuring they are well-informed.
Also, GenAI-enabled ambient listening technologies can record, transcribe, and summarize patient interactions, updating medical records efficiently. These innovations decrease the clinicals’ heavy workload and and let them focus more on patient, thus enhances the clinician-patient relationship and ensures accurate information capture.
InterSystems manages over 1 billion health records worldwide, with 100% of hospitals on the U.S. News & World Report Honor Roll using its products. The company’s data technology supports leading electronic medical record systems, including Epic and TrakCare, and over 500 hospitals running on InterSystems TrakCare unified health information systems globally. Additionally, more than 20 partners in Southeast Asia build solutions or provide integration services based on InterSystems' data platform.
As healthcare organizations navigate the complexities of patient-centric care, InterSystems remains committed to empowering providers with innovative technologies to enhance patient outcomes and operational efficiency. By placing patients at the heart of healthcare delivery, InterSystems is shaping the future of healthcare and building a healthier future for all.