A Look at Vendor Performance & Market Share amid Growing Adoption & Customer Expectations
Buying energy and digital maturity are growing among healthcare organizations in Asia and Oceania, with many either adopting their first EHR or enhancing interoperability to keep pace with local initiatives. As EHR maturity deepens, organizations increasingly expect more from their vendors in terms of value and up-to-date technology. A follow-up to 2022 data, this report examines market energy in Asia and Oceania as well as customer satisfaction with key vendors.
KLAS Asia/Oceania EHR 2025
KLAS Report
"South/Southeast Asia: InterSystems Drives Highest Customer Satisfaction as Organizations Focus on Value"
KLAS Report
"Customers appreciate InterSystems partnership approach, strong integration capabilities, and cost transparency."
Customer Interview Quote
"We appreciate the flexibility in TrakCare EPR that allows for different processes to be customized according to our needs and adapted to different business scenarios. We also like that the system records everything. That is convenient for data tracking and management."
Customer Interview Quote
"The two main criteria that motivated us to select InterSystems were affordability and the vendor’s willingness to work collaboratively with us to provide an integrated solution and adapt it to meet our unique needs."
Customer Interview Quote
"One of the best aspects of working with InterSystems is the level of communication. That has helped us when it comes to resolving challenges and getting the support we need."
Customer Interview Quote
"Our relationship with InterSystems is a 10 out of 10. It is incredible. InterSystems is one of the best vendors I have worked with. There is a genuine belief from the top that they want their customers to be successful.
Our success is their success."
Our success is their success."
Customer Interview Quote
"[TrakCare] gives us a lot of information in one centralized place for our patients, and it gives a full view of the patient journey inside and outside of the hospital."