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Gemelli’s Patient Portal Aids Remote Communication and Treatment Plans for Pediatric Patients

pediatrician and baby at checkup

CUSTOMER: Fondazione Policlinico Universitario Agostino Gemelli IRCCS

CHALLENGE: Securely facilitate interaction between clinicians and patient families through a secure and remote feedback loop while reducing in-person hospital visits during the pandemic

OUTCOME: A solution fully integrated into the clinician’s workflow in TrakCare makes it easy to pull up the latest patient information and take further action, including the initiation of a patient telehealth consultation via videoconference.

Phase 1 is Live

Fondazione Policlinico Universitario Agostino Gemelli IRCCS in Rome recently went live with phase one of a new patient portal specifically designed for children with chronic diseases, built on InterSystems Personal Community. The new system facilitates the interaction between clinicians and patient families through a secure and remote feedback loop, which enables a more efficient care process by reducing in-person hospital visits, especially during the current pandemic.

A clinician enrolls the patient in the program and then identifies specific online questionnaires and video tutorials, which are available on-demand to the families. The parents of the child may log in with their credentials to access these resources from the patient portal, enabling them to discuss their children’s care live with the physicians and learn more through video tutorials. The questionnaire responses become available in TrakCare for the clinician to review, aiding in the creation of and updates to patient treatment plans.

The solution is fully integrated into the clinician’s workflow in TrakCare, making it easy to pull up the latest patient information and take further action, including the initiation of a patient telehealth consultation via videoconference.

Phase 2

Phase two of Gemelli’s patient portal, expected to go live in the coming weeks, will include outpatient visit reports and the incorporation of radiology reports and images.

In the future, enhancements will provide patient access to the full health record. The 1,500-bed private university hospital went live with TrakCare in October 2019 and has successfully navigated challenges associated with the pandemic through responsiveness and innovation.


This story originally appeared in the November 6, 2020 edition of OnTrak News Flash No.6

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À Baystate Health, dans l’ouest du Massachusetts, nous avons une expression pour désigner les cas où l’innovation agit en coulisse en faveur des patients : « Les choses se produisent de façon magique ».