This problem affects the following products:
- All versions of the HealthShare Clinical Viewer
Requirements:
- Addition of OtherAddresses element in the Patient Details section of the Patient Demographics chart
The Layout Manager allows you to add an OtherAddresses element to the Patient Details section of the default Patient Demographics chart. When an end-user clicks on the OtherAddresses element, the system launches a page, but that page does include the Patient Banner. In addition, when the user navigates back to the Patient Demographics chart, the Patient Banner will also be missing, at least until the page is refreshed.
The missing banner presents a Patient Safety concern.
As a workaround to correct the issue, customers who add this element to the chart are advised to run the following code in the HSSYS namespace on the Registry instance:
set api = ##class(HS.UI.Navigation.Service.API).GetInstance()
do api.AddPatientContextMatchingPattern("CV","Viewer","system.Home.cls#/Component/PATempAddrFrame.Composite")
The permanent correction for this defect is identified as HSEUA-3021, which is included in version 2026.1 of HealthShare and all future product releases. It is also available for older versions via ad hoc change file (patch) or full kit distribution by contacting the Worldwide Response Center (WRC).