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NY Care Information Gateway Selects InterSystems HealthShare® Patient Index 

Regional health information organization sees immediate reduction of 500,000 duplicate patient records

CAMBRIDGE, Mass., January 31, 2018 – InterSystems, a global leader in information technology platforms for health, business and government applications, today announced that NY Care Information Gateway (NYCIG) has begun using InterSystems HealthShare® Patient Index – one of the HealthShare suite of connected health solutions – as the technology underpinning its master patient index.

NYCIG is a regional health information organization (RHIO) covering the five boroughs of New York and Long Island that collects, stores, and shares patient health information with participants to improve the quality and safety of healthcare, enhance patient privacy, and reduce costs. With more than 6.5 million patient lives covered, the RHIO works with over 550 active participants, 150 of which are data contributors, enabling the provision of more comprehensive and holistic care delivery to all patients of New York State.

An InterSystems customer since 2014, NYCIG recently added Patient Index functionality to the HealthShare products already in use in an effort to close gaps in care for patients across New York City and Long Island. As care organizations realign to support initiatives such as the Delivery System Reform Incentive Payment Program (DSRIP), HealthShare Patient Index empowers NYCIG to deliver its participants the most critical information necessary to reduce readmission rates and support reimbursements under managed care models.

Following the migration to Patient Index from a previous technology provider, NYCIG immediately synced patient records, identifying and removing more than 500,000 duplicate records. By having the ability to share real-time updates to the state’s master patient index, NYCIG delivers more comprehensive patient care records to all of its RHIO partners in New York State.

“Value-over-volume is a critical metric for healthcare organizations at the local and national level, so it’s imperative that organizations like NYCIG, as a partner in their success, to close any data gaps for our customers to help them meet their performance measures and deliver the highest quality in care delivery,” said Nick VanDuyne, Executive Director of NYCIG. “HealthShare allows our partners to have access to a unified care record for their patients, provide better quality care, reduce readmissions and increase practice revenue. It brings us even closer to our end goal of achieving as much coverage as possible to patients across the regions of NYC and Long Island.”

NYCIG fueled greater care value to one of its participant’s diabetic patient population. NYCIG combined the organization’s 19,000 patient records with its own HealthShare-based unified care records to more comprehensively and accurately represent the organization’s aggregated diabetes hemoglobin A1C (HbA1c) scores, moving it into a new threshold for value-based payments for controlled diabetic patients.

The ability to more effectively identify patients who did and did not need medical services allowed the organization to reduce operational costs and deliver quality of care to patients in need. As a result of this success, NYCIG will now provide the organization with 30 unique data set measures for additional large patient cohorts.

NYCIG is also using HealthShare-based custom alerts to reduce alert fatigue and streamline workflows for other participants. Utilizing custom alerts configured by practice population and alert type, and primarily focusing on notifications for hospital readmissions or discharges, NYCIG has reduced alert volume by managing the information most important to each provider and by doing so has directly impacted the ability of the participant to increase their practice revenue.

Ready Computing served as the implementation partner for the project.

“HealthShare’s flexibility and scalability allow our customers to deliver incredibly innovative care solutions to today’s care community,” said Don Woodlock, Vice President of HealthShare for Intersystems. “NYCIG’s use of Patient Index is a perfect example of that. As the healthcare industry shifts to managed and value-based care models, NYCIG’s use of HealthShare to help its partners address gaps in care and improve patient care is something the entire care industry should strive towards.”

Learn more about HealthShare Patient Index

NY Care Information Gateway’s Nick VanDuyne will present on the organization’s use of HealthShare at HIMSS19 in the InterSystems booth (#1559) on Tuesday, February 12, at 2 p.m. ET. The talk will be broadcast via Facebook Live at

About InterSystems

InterSystems is the engine behind the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what matters™. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit

About NY Care Information Gateway

As one of New York’s eight Qualified Entities, NY Care Information Gateway (NYCIG) proudly serves its over 500 Participants providing the secure delivery of health information exchange helping to support the Statewide Health Information Network of New York (SHIN-NY).  With locations in Manhattan, Saint James and Elmhurst, the NYCIG team is accessible to all of its members for their development, training, and compliance needs as they relate to their data contribution and clinical viewing of patient information from the SHIN-NY.  In business for over a decade, NY Care Information Gateway is governed by its Board of Directors and managed daily by its Executive Director, Mr. Nicholas VanDuyne.  For more information about NYCIG and its growing team of support, go to or call (631) 250-9191.

Press Contact

For InterSystems:
Jackie D’Andrea
InkHouse PR


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