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Global Trust

Building Trust by Protecting Information

Global Trust and You

Trust is fundamental to the success of any organisation. For patients, customers, employees, and other stakeholders, privacy and security are key elements of trust. At InterSystems, Global Trust means meeting or exceeding legal and regulatory requirements for privacy and security anywhere in the world. We focus on Global Trust to:

  • Support your commitment to your patients, customers, employees, and others that your organisation can be trusted with their information
  • Enhance privacy and security efforts for personal information through our solutions and services
  • Underscore our dedication to deliver protected and secure solutions and services

InterSystems has earned and maintained the trust of our customers worldwide for nearly 40 years. Our software technology and integrated solutions handle some of the most sensitive information in healthcare, financial services, government, and other industries—keeping it protected and secure.
Trust is at the core of our business philosophy, from delivering valuable solutions, to unwavering customer service, to secure and tested code.

The Framework

Global Trust structures privacy and security controls in a framework that can be applied consistently and reliably in any organisation. In the framework, privacy concentrates on collection, use, and disclosure. Security emphasises confidentiality, integrity, and availability.

global trust framework, structuring privacy and security controls that can be applied consistently and reliably in any organization



Collection addresses how the enterprise gathers information. Use addresses how the enterprise processes the information. Disclosure addresses how the enterprise shares the information. In our solutions and services, we align these operations with current law and regulation for the industries where we operate, such as healthcare or financial services. In terms of implementation, we break the process down to effectively deploy people, processes, and technology to deliver the best results.


Confidentiality addresses how the enterprise controls access to information. Integrity addresses how the enterprise maintains current and accurate information. Availability addresses how the enterprise ensures that information is available whenever it is needed. As with privacy, in our solutions and services we align these operations with current regulations in the industries where we operate. In terms of implementation, we also break the process down understanding the people, processes, and technology that best support our solutions and services.

Global Trust Policy

The InterSystems Global Trust policy provides protections and safeguards through our people, processes, and technologies to ensure the legitimate use, proper disclosure, and minimal contact of any Personal, Sensitive, or Confidential Information. Under this Global Trust policy, personal information includes all data that either (i) identifies or can be used to identify, contact or locate an individual, or (ii) relates to an individual, whose identity can be either directly or indirectly inferred, including any information that is linked or linkable to that individual regardless of any attributes or status of such individual. This policy reinforces our Global Trust processes whether InterSystems is a Covered Business, Personal Information Processor, Data Controller, Data Processor, Business Associate, or Covered Entity.

Data Protection, Privacy & Security Policy

Begin a Global Trust Conversation

Privacy and security are not tangible products. You cannot touch them or put them on a shelf, yet they are crucial to the success of your organisation. Privacy and security are attitudes and approaches – the culture you establish—plus policies and procedures supported by necessary technology.

InterSystems invites you to begin a conversation on the culture and technology of Global Trust by sending an email to: Our Data Protection Officer is happy to discuss with you our approach to trust and how we can help you sustain it for your organisation.

Additional Materials

Global Trust and You
Trust is at the core of our business philosophy, from delivering valuable solutions, to unwavering customer service, to secure and tested code.

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Managed Services Security Practices White Paper
This white paper highlights more specifics of our security practices as they pertain to the InterSystems Managed Services environment.

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Secure Coding Practices Policy
This policy highlights specifics of our development and quality processes as they pertain to maintaining and delivering secure products.

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Secure Development Lifecycle Overview
The InterSystems Secure Development Lifecycle (SDLC) helps ensure secure products and services are delivered to customers and end-users.

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Reporting a Potential Security Vulnerability
InterSystems supplements and enhances our development and quality processes through a means to allow for the reporting of security/privacy vulnerabilities in our products.

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InterSystems GDPR Statement
This GDPR Statement will serve as an addendum to the License Agreements and any relevant service agreements for InterSystems products to ensure contractual compliance with the General Data Protection Regulation (GDPR) Regulation (EU) 2016/679.

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Information Sharing Terms
Information security and privacy are forefront concerns for InterSystems when interacting with our customers, partners, or other parties. The Information Sharing Terms apply to and parties disclosing or communicating information to InterSystems Corporation and its subsidiaries and affiliates.

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InterSystems Product Information & Release Notes
Information regarding current and previous releases of InterSystems products, including InterSystems IRIS®, Caché, Ensemble, and HealthShare

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Minimum Supported Product Version
This page details the minimum supported versions of InterSystems IRIS®, Caché, Ensemble, and HealthShare by platform.

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InterSystems Social Responsibility
InterSystems recognises its roles in the global marketplace. To continuously improve the social impact of its business operations, InterSystems commits to specific compliance and governance principles addressing, among other things, wage issues, discrimination, and working conditions.

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Impact Statement EU Exit for United Kingdom
As an organisation doing business in the United Kingdom, InterSystems has undertaken an internal review to determine what impact the EU Exit for the United Kingdom means for our business obligations to our customers.

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TrakCare (Italian Edition) Declaration of Conformity as a Medical Device
TrakCare software solution is complaint with Council Directive 93/42/EEC of 14 June 1993 concerning medical devices as amended by 2007/47/EC. Download the Declaration of Conformity.

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HealthShare AWS Italia Solution CAIQ
Cloud Security Alliance (CSA) Consensus Assessments Initiative Questionnaire (CAIQ) v3.1 on the HealthShare AWS Italia Solution offering covering the security, control, and process issues for the specific use cases deployed on HealthShare, including Unified Care Record (UCR), Health Connect, and Clinical Viewer.

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