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We Do Support Differently
InterSystems IRIS™, InterSystems IRIS for Health, HealthShare, TrakCare, Caché, and Ensemble
We provide expert technical assistance to our customers 24 hours a day, every day. We maintain support advisers in 15 countries around the world and have specialists fluent in English, Spanish, Portuguese, Italian, Welsh, Arabic, Hindi, Chinese, Thai, Swedish, Korean, Japanese, Finnish, Russian, French, German, Hebrew, and Hungarian. Every one of our clients immediately gets help from a highly qualified support specialist who really cares about client success.

InterSystems Worldwide Response Center (WRC) provides world class support for all our products via phone, email, or online.

For immediate support by phone:

+1-617-621-0700 (US)

+44 (0) 844 854 2917 (UK)

0800615658 (NZ Toll Free)

1800 628 181 (Aus Toll Free)

For email support and login:

Email Support

For online support:

WRC Direct

The Rules We Live By

  • You set the priority of your issue.
  • We respond quickly. Telephone calls (if not answered immediately) and all electronic correspondences will receive a reply within 30 minutes.
  • We put our best people on the front line. You will have one expert point of contact who will gather all the resources needed to ensure your issue is solved to your satisfaction.
  • Our staff is empowered to spend as much time as necessary working on your problem.
  • You determine when an issue is closed.
  • We follow up to ensure your satisfaction and to identify ways in which we can improve. Our staff is seeking a “WOW!” reaction from every encounter.
  • Your information is protected and safeguarded.
  • Our support processes look to facilitate protected and secure interactions with you, especially if you need to share sensitive or personal information with us to enable problem solve, through our  Information Sharing Terms.
  • For more information about our data protection, privacy, and security processes, please visit our  Global Trust site.

InterSystems Support and COVID-19


We make the documentation for our products available online and in downloadable .PDF form.

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