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IntelliCare by InterSystems: Revolutionising Electronic Health Records with Next-Gen AI

IDC Market Note

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According to the IDC Market Note:
"The healthcare industry is undergoing a significant digital transformation, with EHRs evolving to meet the growing demands of care provider organisations. As hospitals and healthcare systems strive to enhance efficiency, improve patient outcomes, engage patients in their care, and reduce administrative burdens, the integration of AI/GenAI in EHR systems has become increasingly critical.

In recent years, global EHR adoption has surged, and this transformation is driven by an increased focus on patient-centric care, enabled by the seamless integration of emerging technologies across the care continuum. AI, GenAI, and agentic AI are revolutionising workflow productivity and experience across clinical, operational, and administrative domains. As a result, healthcare providers are actively seeking efficient, user-friendly, and intuitive EHR platforms that leverage AI at scale in a secure and compliant manner to accelerate their digital transformation strategies and address evolving healthcare needs and patient expectations. InterSystems affirms that its IntelliCare platform is designed to enhance EHR experience by seamlessly integrating AI-driven intelligence across clinical, administrative, and financial workflows."

Key Takeaways
  • InterSystems lntelliCare is set to bring next-generation Al capabilities to EH Rs, promising streamlined workflows, reduced administrative burdens, enhanced patient interactions, and improved operational efficiency.
  • InterSystems IntelliCare is currently available in Australia, New Zealand, Indonesia, Thailand, Saudi Arabia, the United Arab Emirates, and Chile. Future launches are planned in multiple countries, pending regulatory compliance and localization, with the United Kingdom and Europe being priorities.
  • EHR modernization is the second highest potential area (39.5%) for automation among healthcare providers in Asia/Pacific to improve patient throughput and reduce hospital bottlenecks. In Europe, 30% of healthcare providers prioritise patient-centric care collaboration through enhanced data access and intelligent clinical documentation for next-generation EHR systems.
  • InterSystems lntelliCare's native Al, with ambient listening and GenAI, automates documentation, streamlines workflows, and enhances decision-making.

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