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Usernames and Passwords

1.  How do I get an InterSystems eLearning Center account?

Using the  eLearning Center

2.  How do I navigate the InterSystems eLearning Center?
3.  How do I attend a live webcast?
4.  How do I use the audio in an event?
5. How do I play back a recorded webcast?
6. How do I view a schedule of upcoming webcasts?
7. What is a learning track?
8. What is a Symposium Event?
9. What is a learning object?
10. I have accessed recordings through Caché eLearning in the past.  How do I view the same recordings?
11. I am having trouble playing back an event. How do I fix this?
12. Why can't I attend or play back any eLearning events at all?
13. I have attended sessions or viewed playbacks in the past, but now I getting an error when I try to attend or play a recording.  What do I do?
14. I have a question regarding eLearning that’s not listed here. Where can I get help?

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Usernames and Passwords

1.  How do I get an InterSystems eLearning Center account?

Please sign up at the InterSystems eLearning Center homepage.
Once you create an account, you will have immediate access to the library of content available.

You will receive your login information via email from elearning@intersystems.com. You may need to modify your spam filters to allow permit email from this address.

If you have any questions or concerns, you can contact the InterSystems eLearning Center Coordinator at elearning@intersystems.com or 617.621.0600.

2.  How do I navigate the eLearning Center?

A quick reference card to get you started can be found here (.pdf format)

If you have any questions or concerns, you can contact the InterSystems eLearning Center Coordinator at elearning@intersystems.com or 617.621.0600.

3.  How do I attend a live webcast?

a. Access the InterSystems eLearning Center web site.

b. Log in with the username and password you received from elearning@intersystems.com. You may need to modify your spam filters to allow permit email from this address.
Please note: username and passwords are case sensitive.

c. Select the “Catalog” link on the menu at the top to search for an event or topic.

d. Assign the event to your “My Learning” by selecting the “Add to My Learning” link to the right of the event.

e. At the time of the live event,

· Log in to your eLearning Center home page.
· The event will display on your homepage
· Locate the event.
· Select the attend link.

f. Wait for the Presenter to begin the event.

g. Perform the Audio Check (Tools -> Audio Wizard) to allow you to tune your audio before the session begins or at any time during the session.

4. How do I use the audio in a live event?

InterSystems eLearning Center events use multi-way audio broadcast over the internet. To participate actively, there are two options for using audio:

Option A: Listen to the session and use your audio to communicate with the presenter.

· Use a headset with a microphone
· Use your computer’s built–in microphone and speakers.

Option B: Listen to the presenter using your PC’s speakers, but communicate with the presenter using text chat.

5.  How do I view a recorded webcast?

a. Access the InterSystems eLearning Center web site.

b. Log in with the username and password you received from elearning@intersystems.com. You may need to modify your spam filters to allow permit email from this address.

c. Select the Catalog link on the menu at the top to access the library of content.

d. Search for the content by keyword or category (if it is not in the "My Learning" area already).

e. Assign the recorded event to yourself by selecting the "Add to My Learning" link to the right of the recorded session name.

f. Go to the "My Learning" section of the website.

g. Click the playback link to the right of the event name.

Note:  If the recording is part of a learning track you have assigned  yourself, select the "Start" link to view the contents of the learning track, then playback next to the event. If prompted to download content, accept (select "Yes") and select “Proceed”.

6.  How do I view the schedule of upcoming and webcasts?

The schedule of upcoming webcasts is available.

7. What is a learning track?

A collection of content structured to support a main topic. Learning tracks typically include live sessions, recordings and documents.

8. What is a Symposium event?

1. A live online event using the audio through your computer.  InterSystems knowledge experts present information demonstrate applications and answer questions from participants.

2. A recorded webcast presented by an InterSystems knowledge expert, which can be viewed at any time.

Note:  To determine if the event is a live scheduled webcast or a previously recorded event, select the detail link to the right of the item.

9. What is a learning object?

A learning object is a document, such as a Microsoft Word or Adobe PDF document containing sample code.

10. I have accessed recordings through Caché eLearning in the past,  how do I view the same recordings?

You can access all past recordings in two ways:

1. The Caché eLearning website is still available for use until August 1^st, to allow you to take some time to become familiar with the new system.

2. The recordings are also located in the InterSystems eLearning Center.

· All recordings are listed under the category Caché in the InterSystems eLearning Center.

· Recordings are also associated with additional appropriate categories to make them easily accessible.

· Search the catalog of content by using a keyword search.

Please note:  All new events and recordings will be posted to the InterSystems eLearning Center only.

11. I am having trouble playing back an event. How do I fix this?

When playing back an event if the sound stops and/or stutters, it may be that the .srd file (playback file) downloaded to your PC is corrupted. 

Below are a few tips to prevent this from happening in the future and to delete the corrupted file:

When you click on Playback, the webcast client window should open after a few moments. However, the recording is still downloading in the background. On a dial-up connection the entire download may take anywhere from 10 minutes to 20 minutes depending on the duration of the webcast and your Internet connection speed.

To prevent corruption of the downloaded file, do not fast forward or rewind the recording during the download process until it is fully downloaded. To determine whether the recording has been completely downloaded, click the drop-down list of slides (to the left of the timer) to see if all of the slides appear in regular text. Slides that appear in italics have not yet been downloaded.

Check to see if you have an updated JVM version, version .3819. If you do not have it, you can download it from http://support.centra.com. Scroll to the bottom right of this page in order to download this JVM version.

12.  Why can’t I attend or play back any eLearning events at all?

If you can’t access any webcasts at all, you likely need to install the webcast software and configure your system.

InterSystems eLearning Webcast Software Installation Tips

For New Live or Recorded Events (Centra 7.5):

The new InterSystems eLearning Center has a new and improved version of the eLearning software, so even if you have already been using our eLearning software, you may need administrative access to the computer from which you plan to view the webcast in order to upgrade your version.

For Older Recordings (Centra 7.2 and earlier):

Recordings originally made in Centra 7.2 and earlier require the Microsoft JVM v. 5.00.3809+ (the Sun JVM won’t work). Microsoft Windows 2000 included the MS JVM, but later versions of Windows have discontinued the MS JVM.

Windows XP SP2/JVM Install

1. Install Microsoft JVM 5.00.3809+
To determine which JVM version you have (if any), open up a command prompt by going to Start -> (All) Programs -> Accessories ->Command Prompt. At the prompt, type in ‘jview’ (no quotes). If the MS JVM is installed, several lines of text display. Scroll to the top of the text and find a line of text starting with “Microsoft <R> Command-line Loader for Java Version 5.00.3809”. If you have a version number below 5.00.3809, you need to upgrade.

If you don’t see a similar line of text, you don’t have Microsoft’s JVM. Download the correct version from Centra. You may have to reboot your computer after installing the JVM.

2. Internet Explorer: Install Active X controls / Enable Scripting / Allow MS JVM access
In Internet Explorer, go to Tools -> Internet Options -> Security [tab] -> Custom Level for ‘Internet’ zone -> Enable the ‘Automatic prompting for ActiveX controls’ option.
Scroll down to the scripting section and Enable ‘Active Scripting’, ‘Allow paste operations via script’, and ‘Scripting of Java applets’. Click ‘OK’ to continue.

If you’ve installed MS JVM, you need to allow the JVM access via Internet Explorer.
In Internet Explorer, go to Tools -> Internet Options -> Advanced [tab]. Scroll down to the Setting section and find the Microsoft VM section. Check the ‘Java Console Enabled’ and ‘JIT compiler for virtual machine enabled’ boxes.

3. Enable popup windows (or enable only popup windows launched from http://elearning.interystems.com).
Go to Tools->Internet Options->Privacy->If the box next to “Block Popups” is checked, uncheck the box.

4. If using Windows XP SP2, add http://elearning.interystems.com to your “trusted sites”
In Internet explorer, go to Tools->Internet Options->Security [tab]->Trusted Sites->Sites button->uncheck the “Require server verification (https) for all sites in this zone” box. In the “Add this Website to this zone” box, enter http://elearning.interystems.com. Click “OK”.

5. Launch the event you wish to attend, or launch the Centra installer by accessing the System Check.

System Check Instructions:
a. Connect and put on your headset if you have one, or make sure your speakers & microphone are connected.
b. Select the “System Check” link at the top right-hand corner of the page.
c. After each check completes, Browser, Network and Audio, select “Continue” to proceed. Do not check the “Voice Activated” box.
d. If you fail a check or receive an error, email support@centra.com or call 781-994-1110 x2 for client support.

Note: you only have to do the "System Check" once for each computer system you are using, but you should run the "Audio Wizard" for each webcast.

To avoid possible problems, log into the eLearning system prior to the event and select the “Attend” option next to the event name. We also recommend temporarily disabling pop-up blocker software before viewing the webcast.

13.  I have attended sessions or viewed playbacks in the past, but now I getting an error when I try to attend or play a recording. What do I do?

Uninstall the CentraOne client and reinstall by attending a session or viewing a playback. 

14.  I have a question regarding eLearning that's not listed here. Where can I get help?

If you are having another problem with eLearning that is not listed in these FAQ's, please contact the InterSystems eLearning Center Coordinator at elearning@intersystems.com or 617.621.0600

Alternatively, you can contact Centra at 781-994-1110 x2 between 8 am and 8 pm EST, or email Centra at support@centra.com