Interoperability Platforms 2019 - KLAS Research

Interoperability Platforms 2019:
Shifting Away From Traditional HIE

Interest in HIE technology exploded nearly a decade ago, and the HIE solution market has been in flux ever since. Today, the field of vendors is narrow, and many provider organizations want technology that is more than a conduit for sharing patient records—they are looking for interoperability platforms that enable the use of aggregated data for innovative use cases. To understand where vendors are in the transition from traditional HIE to interoperability platforms, KLAS interviewed organizations identified by their vendor as their most advanced users. In-depth interviews with these organizations—as well as general performance feedback from vendors’ broader customer bases—reveal wide variation in use cases and the customer experience.

Vendor Insight: InterSystems

In every area measured in this report, InterSystems customers were consistent in reporting highly positive feedback. Customers report that the tools and technology make a positive difference in their interoperability efforts and describe InterSystems as a true partner. InterSystems is the only vendor whose system is consistently used as a data platform for innovative, highly custom use cases.

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