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Accelerating Retail Success with the Digital Transformation (DX) Platform

IDC InfoBrief

Retail Organizations Are in a Digital Deadlock

The majority of retail organizations are still in the initial stages of digital transformation and are not able to extract the required insights from their data and utilize them in real time. Their efforts to drive holistic improvements to customer experience and productivity are limited. A majority of retailers have just put in place ad-hoc capabilities that address specific new processes, but have not addressed the foundations required to sustain significant future gains.

Over 63.4% of retailers worldwide are currently in a "digital deadlock," according to IDC's research.

Digital transformation in retail requires:

  • Business and organizational model shifts
  • Data utilization and monetization shifts
  • Technology investment shifts

IDC expects that by 2020, 60% of all enterprises will be implementing an organization wide digital transformation (DX) platform strategy and by 2021, 90% of new intelligent systems will have an embedded decision-centric computing architecture.

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