Expecting the Unexpected: Building Resilience Through Information Technology

An ongoing conversational theme during 2020 is the disconnect between what we expected, and what has actually happened. But while...

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How to Manage Change in a Dynamic Healthcare Environment

What do all large-scale healthcare technology implementations, from electronic medical record systems to enterprise resource planning software, have in common?...

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History, never repeats. Or does it?

History never repeats I tell myself before I go to sleep Don’t say the words you might regret I lost...

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Standardizing a Health System that No Longer Exists

When I was 8 years old, I recall riding through rural Kentucky with my great-uncle Dr. C. C. Howard. He...

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An Unprecedented Challenge: Serving Our Customers Through Passion and Commitment

In the past 15 years, the healthcare IT industry has made the promise of care connectivity a reality for many...

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Why Unifying Claims and Clinical Data Matters

Value-based care and strong population health programs require a robust combination of claims and clinical data. But healthcare providers and...

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