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Is the capital markets industry missing a trick around client retention?

A Tabb Forum Market Structure Wave

Community and retail banks have faced significant pressures over the last decade to ramp up their investment in the client experience, starting with improving online user interfaces and extending to better supporting the full lifecycle of their clients. Learn how having a 360 degree view of the customer provides business benefits, and how Financial Center First Credit Union has made better use of their available data assets and hyper-personalized their client service.

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