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Make Virtual Care Authentic Care

doctor and patient having a virtual appointment on a laptop

Thirty-one years into the World Wide Web revolution, we take for granted online interactions for financial services, travel, shopping, and other needs. We’ve learned to trust real-time analytics protecting us from fraud, and the intelligence of machine learning to guide us toward products that best meet our needs. But over that same time period healthcare interactions have remained largely in person and face-to-face.

The COVID-19 pandemic has changed that. We’ve seen how online care delivery can save time and money for everyone, and the reduced risk has made even skeptics embrace change. To take online care to the next level, to make it work for payers and providers and patients going forward, everyone needs new tools based on the unimpeded and secure flow of clinical, demographic, and financial information. Because physical, mental, and social care, wherever and however it’s delivered, works best when the provider has all the relevant information about the patient and her needs.

Virtual Care Gets Real

What if interactions with the healthcare system really did become like the rest of our digital lives? Like banking? Or travel? Or shopping? What if:

  • You could choose to begin with a telehealth session on your phone, and transition seamlessly to an in-person visit if needed?
  • All the relevant devices in your life were connected and could communicate with your medical record and caregivers to enhance virtual interactions with the health system?
  • You had access to trusted machine learning and artificial intelligence for routine recommendations that accord with your stated preferences and those implied by past choices?
  • You could easily compare prices and quality ratings to select the best provider for your needs?

“What If” is Right Now

Right now, with the help of connected devices, information systems, and data powered by InterSystems, healthcare organizations are laying the foundation for mainstream virtual care.


Creating Connected Health Applications for Care Redesign
Rhodes Group develops software for clinical laboratories worldwide. Its e-MyLabCollect application, built on InterSystems IRIS for Health™, provides complete patient information and workflow tracking for technicians collecting specimens at any location. e-MyLabCollect prints instrument-ready specimen labels at the point of collection, increasing efficiency, eliminating the need to relabel at the lab, and reducing errors. InterSystems IRIS for Health interoperability services enables e-MyLabCollect to share data with electronic medical records and other systems.

Informing Care in the Home
Thornberry’s NDoc electronic medical record and business management solution for home health and hospice care has received top ranking from KLAS Research for 7 years running.

NDoc relies on InterSystems HealthShare® for technology that enables faster, less costly, and better-informed transitions of care. This includes giving NDoc users comprehensive patient data drawn from sources across the healthcare continuum, such as health information exchanges, accountable care organizations, and other providers.

Harnessing Social Media to Enhance the Care Experience
Innovative private healthcare delivery organizations in China are redesigning their approach to care to align with consumer demands. They leverage InterSystems TrakCare® healthcare information system and the widely used WeChat messaging, social media, and payment application for online scheduling, bill paying, and communications for medical encounters. Together they form the foundation for an online-to-offline integrated healthcare services experience.

How Do You Make “What If” a Reality?

InterSystems technology is focused on the fast and reliable delivery of healthy data, and insights based on that data. The goal is to support quality care and agile care delivery in any setting, at any time. Our products are driving the innovations that will bring healthcare into the digital future:

  • Remote monitoring, telemetry, and smart devices seamlessly connected to electronic medical records, with real-time analytics to detect when a care professional needs to intervene
  • Electronic medical records accessible on any device, in any setting, whether at a hospital bedside, in a remote ICU, during a telephone consult, or from the provider’s home
  • Longitudinal, community-wide health records connected to regional and national networks, giving telehealth services access to the patient’s full health history, even with no prior relationship

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