Pesquise para saber mais sobre produtos e soluções da InterSystems, oportunidades de carreira e muito mais. Os resultados incluem conteúdos da nossa comunidade de desenvolvedores, documentação de produtos e sites de educação, além de InterSystems.com.

How Did Baystate Health Uncover the Magic in Serving Its Community?

woman using laptop and tablet

At Baystate Health in western Massachusetts, they have a phrase for when innovation works behind the scenes to help patients: “Things are automagically happening.”

In the best cases, auto-magic powers a patient portal that’s built not just to deliver lab results, but also to foster engagement among patients and clinicians. Predictive analytics lean on auto-magic to identify who’s at risk because of certain social determinants of health. It can even determine whether an individual is likely to miss an appointment with Baystate, an integrated delivery network with 1,000 beds across three community hospitals.

“The magic, if you will, needs to occur both on the front end for our patients, our customers, as well as on the back end for our providers,” Ken Riley, director of patient and population health technologies for Baystate Health, said during the InterSystems Virtual Leadership Conference. “Innovation can simply be the notion that I hit a button, and I’m able to walk into the practice and get things done.”

Technologies like the patient portal and predictive analytics are meant to serve patient communities, whose satisfaction in turn serves Baystate Health—all without the challenge of hiring a data scientist. Here’s how.

Redesigned in partnership with community members and built on InterSystems HealthShare Personal Community, the patient portal strives to deliver a unique experience. Patients may message clinicians, request pharmacy prescriptions, and learn about health conditions like, say, COVID-19.

During development, patients said they wanted to be at the center of their care. So, Riley and the team at Baystate Health are building a system in which patients may tag specific data, allowing for real-time redaction of 42 CFR 2 information. They’re also creating a care plan manager to allow for the transaction and signoff of care plans between ACO partners via an orders/results feed.

Additionally, the Baystate team built a patient portal with a UI designed “by patients, for patients” to increase engagement and promote patient-centric interactions. As a use case example, if a Medicaid accountable care organization and the regional health information exchange requested patient consent to care within 48 hours, Baystate would be able to push the information to the patient portal, providing more understanding than possible in a phone call or clinic visit. Bringing all three of these initiatives together such that the patient can approve or disapprove their care plan via the patient portal is the end result of a four-year vision.

The results? Over the past year, nearly 80 percent of patients—or 80,000 people—have engaged with the portal.

Predictive analytics, meanwhile, are beginning to empower all sides of Baystate Health’s clinicians.

“We can create predictive models that truly enable us to provide the experience that we’ve been talking about for a long time,” Riley said. “Things that the Amazons and Googles of the world have already achieved, but health systems are on the cusp of achieving.”

Social determinants of health data helps them understand all factors that affect a patient, which lays the foundation for increased access and stronger outcomes. Data collected from patient technologies tells the organization who’s likely to use a blood pressure cuff monitor, so patients with hypertension can reap the most value from a limited resource.

But the kicker is that all of this innovation occurs without an in-house data scientist, thanks to Baystate Health’s technology partnerships. It’s yet another example of auto-magic in action.

Learn more about how healthcare organizations can unify Social Determinants data to provide integrated clinical care.


This story originally appeared the HealthShare Connections News Flash No.6 – June 21, 2021

Outras Histórias de Sucesso Que Você Pode Desfrutar

jun. 16, 2022
Person interacting with a tablet screen.
Banco Global de Investimentos
Um dos maiores bancos de investimento do mundo migrou sua principal aplicação de gestão de comércio de ações para a tecnologia da plataforma de dados InterSystems.
jun. 03, 2022
Scalability_IDN_HIE-1200-1024x538.jpg
Para os grandes sistemas de prestação de cuidados de saúde, a escalabilidade do software é fundamental. À medida que as organizações crescem, precisam de dados que circulem sem problemas pelos seus sistemas de TI de saúde para fornecerem um registro unificado de cuidados, e para análises que abranjam cuidados contínuos. No entanto, muitas iniciativas de compartilhamento de dados de primeira geração não conseguem resolver os desafios técnicos fundamentais, incluindo o acesso, a escalabilidade e o desempenho.
jun. 02, 2022
Businessman wearing dark suit looking at his phone
Broadbridge Financial Solutions
O Desafio Broadridge Financial Solutions, um líder mundial da fintech que lida com US$7TN de rendimento fixo e transações de títulos de ações por dia, precisava de uma melhor forma de gerir e distribuir volumes crescentes de dados.
mai. 25, 2022
Woman in warehouse taking inventory on tablet
Organizations recognize the importance of an optimized supply chain to business success, but data and application silos, complex partner ecosystems, and periodic market disruptions make it challenging to achieve in practice.
mai. 19, 2022
Scalability_IDN_HIE-1200-1024x538.jpg
Para grandes sistemas de prestação de serviços de saúde, a escalabilidade do software é fundamental. Conforme as empresas crescem, elas precisam de dados fluindo perfeitamente através da TI em saúde para fornecer um registro unificado de cuidados e para análises que cubram o espectro de atendimento. Entretanto, muitas iniciativas de compartilhamento de dados de primeira geração não conseguem lidar com desafios técnicos fundamentais, incluindo acesso, escalabilidade e desempenho.
mai. 06, 2022
2 older doctors wearing masks looking at a tablet
Matching inpatient and outpatient records with HealthShare Patient Index enabled a single view of patient data, joint ventures with other healthcare organizations, and better information flow.
abr. 20, 2022
Businessman wearing dark suit looking at his phone
Broadridge Financial Solutions
O Desafio A Broadridge Financial Solutions, uma fintech líder mundial de US$ 5 bilhões e US$ 7 trilhões de transações de títulos de renda fixa e ações por dia, precisava de uma maneira melhor para gerenciar e distribuir volumes crescentes de dados.
abr. 06, 2022
Physician pointing to tablet screen
O diretor médico de um grande plano de saúde da costa oeste dos Estados Unidos pediu visibilidade completa de quem está no hospital a qualquer momento. Dado o trabalho que o plano de saúde já estava fazendo com a InterSystems e a troca de informações de saúde, o diretor de dados e análises corporativas respondeu confiante: "Sim, podemos fazer isso". "Você pode fazer isso em seis meses?" perguntou a CMO. A resposta? Afirmativo também.
nov. 23, 2021
Hospital Doctor With Digital Tablet Talks To Male Patient
Matching inpatient and outpatient records with HealthShare Patient Index enabled a single view of patient data, joint ventures with other healthcare organizations, and better information flow.
nov. 23, 2021
group of doctors looking at images
When Hunterdon Healthcare joined forces with a larger neighboring health system, they knew they had the opportunity to lower costs and improve care for patients in western New Jersey. The two organizations opened a collaborative radiology imaging center that promised to cut wait times and bring high-quality services to more patients in their shared community.