resources

WE DO IT DIFFERENTLY

We offer our customers 24 hours a day, every day, expert technical support. We support advisors in fifteen countries around the world and have specialists who speak fluently in the following languages: English, Spanish, Portuguese, Italian, Welsh, Arabic, Hindi, Chinese, Thai, Swedish, Korean, Japanese, Finnish, Spanish, Russian , French, German, Hebrew and Hungarian. If you are a customer, you are immediately helped by someone who understands our products.

The rules that we comply with

  • You determine the priority of your problem.
  • We respond quickly. Telephone calls (if not answered immediately) and all electronic correspondence will be answered within 30 minutes.
  • First-line support is provided by our best people. You have one contact person who will do everything to solve your problems.
  • Our employees do not pay attention to the time: they invest all the time needed to solve a problem.
  • You determine when a problem is solved.
  • Even after the conversation you will still hear from us. This way we know for sure that you are satisfied and you can leave feedback to us. Employees always look for a WOW factor in the conversation.

Nieuws en waarschuwingen

Ontvang meldingen met ondersteuningswaarschuwingen, kritische problemen, belangrijke updates, opgeloste fouten en productreleases.

ALLE NIEUWS EN WAARSCHUWINGEN WEERGEVEN

Technische ondersteuning

Wij ondersteunen al onze producten 24/7 via het Worldwide Response Center (WRC).

MEER INFORMATIE

Pre-release testprogramma

Af en toe stellen we nieuwe versies van de software beschikbaar voor huidige klanten ter beoordeling en feedback. Het pre-release testprogramma omvat praktijktestdownloads en praktijktesten van InterSystems in de cloud.

BEKIJKEN WELKE PRE-RELEASE SOFTWARE BESCHIKBAAR IS