KLAS Enterprises is a leading research group focused on healthcare information technology in the United States. They publish an annual survey* which represents the opinions of healthcare executives, managers, and clinicians from hospitals and clinics throughout the U.S. Users of healthcare IT software products and services complete a comprehensive questionnaire, and then KLAS conducts in-depth interviews to gain additional insight into product strengths and weaknesses.
For the third year in a row, KLAS reported that providers using InterSystems Ensemble® to create HL7 and other interfaces ranked Ensemble as the #1 interface engine in healthcare. Perhaps the most telling statistics generated by the 2008 KLAS survey are these:
- 100% of all Ensemble users interviewed said they would buy Ensemble again.
- 100% of all Ensemble users interviewed said they would recommend Ensemble to a friend or peer.
Ensemble user quotes from the 2008 KLAS survey*
Here is a sampling of the user comments behind Ensemble’s stellar ratings.
(The KLAS organization does not reveal the names of survey respondents.)
“The vendor and product are the best I have ever worked with in over 20 years of IT” “Everything is very reliable. Ensemble is a very solid product, and this engine has never gone down on us in over a year of use.” “We absolutely love the InterSystems product, and we think the vendor is phenomenal in many ways. They absolutely respond to our needs.” “InterSystems Ensemble is really amazing. The product is stable and easy to use. We can easily develop a new interface. The system is easy to test, easy to monitor, and easy to maintain.” “Our relationship with InterSystems is perfect. When I need them, they answer the phone and they answer my question or help me out.” “InterSystems provides great integration with our systems. They are an outstanding company. We get great support from all levels, and when we have an idea, they help us make it work.” “Ensemble is extremely flexible and provides workflow, interfacing, and rock-solid data storage capabilities.” “We really like InterSystems for the fact that they are able to build interfaces that work very well. I can build solutions to complex problems. One of the big strengths is the workflow engine that really enhances what we can do with our interfaces. It really goes beyond point-to-point interfacing and allows us to add some complexity into the mix. We are able to query other databases for data and things of that nature.” “Ensemble has all of the features that we wanted in an interface engine. We are basically using it as an HL7 engine. It does all of the routing and connections to external systems. A good knowledge of programming makes it easy to customize.” “The software has impeccable uptime. We have also been able to accomplish rapid deployment, so the implementation was a good success. Our team of developers is very confident in this system because it is so reliable.” “Ensemble has good technology, and I like it. We are doing mostly HL7 here, and Ensemble provides a good way of connecting applications using the HL7 protocol between various servers.… We would have to look pretty hard to find some type of protocol that InterSystems does not support.” “This vendor is just fantastic. When we purchased this system, we brought in a programmer to run our engine and do all our HL7 work. We are really into interfacing with other applications and different hospitals. The system has been very reliable, and the ease of use has been very good. I could not be more pleased with this product.” |
*Top 20 Best in KLAS: Software and Professional Services 2008 report. KLAS Confidential Information.
© 2008 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com/top_20
KLAS does not reveal the names of survey respondents.
