State of Victoria Uses TrakCare to Improve Community Healthcare
Health Centres Receive Systems Under HealthSMART Program
State of Victoria, Australia
- Increased efficiency
- Better resource allocation
- Improved healthcare outcomes
Victorian Department of Health has completed the initial deployment of InterSystems TrakCare™, a connected healthcare information system developed in Australia, to all 22 community health agencies to which it was contracted to deliver under the Victorian government’s $360 million HealthSMART program.
The first community health agencies went live with TrakCare in early 2007, with InterSystems committing to complete the initial implementation at the remaining agencies by the end of 2009.
Benefits to agencies which have implemented TrakCare include efficiency gains, improved client experience and better resource allocation to meet current and future community health needs. Other benefits include improved healthcare outcomes through preventative health initiatives and the ability to perform limited information sharing across the Victorian health system.
Specific features of the TrakCare solution, such as e-Referral, will in future enable the 3600 users across the community health staff to exchange and share client and patient information across Victoria to improve the quality of care and deliver better outcomes.
“Victorian community health workers can now access central electronic health records and a client master index to book client appointments. They can also manage clinicians’ diaries, refer clients and accept referred clients,” said Darren Jones, InterSystems Director for Worldwide Markets, TrakCare.
“For the first time hundreds of community health staff in each of the 22 agencies are able to manage their clients through a central case management system that removes duplication, enhances efficiency and removes the need for both staff and clients to repeatedly enter and supply their demographic information and past clinical history,” said Jones.
In addition, agencies can establish care plans, develop and monitor preventative health services and introduce event management. This functionality, delivered through the Victorian Department of Health footprint, covers the original specifications and adds functions that evolved as a result of the delivery of the program and early experiences with the first few agencies.
The complete list of community health agencies which have installed InterSystems TrakCare under the HealthSMART program are:
- Bendigo Community Health Service
- Inner South community Health Service
- Monash Link Community Health Service
- ISIS Primary Care
- Darebin Community Health
- Banyule Community Health
- Nillumbik Community Health Service
- Plenty Valley community Health
- Knox Community Health Service
- Whitehorse Community Health Service
- Eastern Access Community Health
- North Richmond Community Health Centre
- Inner East Community Health Centre
- Central Bayside Community Health Services
- North Yarra Community Health Service
- Bentleigh Bayside Community Health Service
- Manningham Community Health Service
- Sunbury Community Health Centre
- Dianella Community Health
- Ranges Community Health Service
- Doutta Galla Community Health Services
- Western Region Community Health Centre
